Voip Engineer

About EliseAI

EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society's overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them. 

That's the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.

About The Role

We are expanding our team and seeking a talented VoIP Engineer to contribute to the development and of our Voice product. You will play a vital role in designing, implementing, and optimizing our Voice product. Responsibilities include configuring VoIP equipment, ensuring network performance and security, troubleshooting issues, and collaborating with cross-functional teams to deliver reliable voice services. This role requires meticulous attention to detail and a collaborative mindset to drive the continued excellence of our platform.

Key Responsibilities

• Telecommunications Infrastructure Management: Designing, implementing, and maintaining the telecommunications infrastructure that supports our conversational AI platform, including voice, data, and messaging systems.
• System Integration: Integrating telecommunications systems with our AI platform and other internal/external systems to enable seamless communication across multiple channels.
• Network Configuration and Optimization: Configuring and optimizing network devices, protocols, and services to ensure optimal performance, reliability, and security.
• VoIP and SIP Implementation: Implementing and managing VoIP (Voice over Internet Protocol) and SIP (Session Initiation Protocol) solutions to support voice-based interactions within our AI platform.
• Security and Compliance: Implementing and maintaining security measures to protect telecommunications systems from cyber threats and ensure compliance with relevant regulations and standards.
• Performance Monitoring and Analysis: Monitoring the performance and usage of telecommunications systems, analyzing data to identify areas for optimization and improvement.
• Troubleshooting and Resolution: Providing technical support and troubleshooting assistance to resolve telecommunications issues and incidents promptly, minimizing downtime and disruption.
• Vendor Management: Collaborating with telecommunications vendors and service providers to procure necessary equipment, software, and services, as well as to resolve issues and optimize service delivery.
• Documentation and Training: Creating and maintaining documentation for telecommunications systems, processes, and procedures. Providing training and support to internal teams on telecommunications-related topics as needed.

Requirements

• Proven experience (5+ years) in telecommunications engineering or a similar role, preferably in a technology-driven environment.
• Expertise in designing, implementing, and managing telecommunications infrastructure, including VoIP, SIP, PBX, and messaging systems.
• In-depth knowledge of networking concepts, protocols, and technologies, such as TCP/IP, DNS, DHCP, VLANs, and routing/switching.
• Familiarity with telephony hardware, software, and standards, as well as telecommunications regulations and compliance requirements.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex telecommunications issues and implement effective solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.
• Proven ability to manage multiple projects and priorities in a fast-paced environment, while meeting deadlines and delivering high-quality results.
• Relevant certifications (e.g., Cisco CCNA/CCNP, CompTIA Network+, Avaya ACSS) are a plus.

Why Join

Growth and impact. It's not often that you can get in on the ground floor of a funded startup that's scaling. That means that instead of following a playbook, you'll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You'll learn what works when you succeed and what doesn't when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you'll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options 
• Medical, Dental and Vision premiums covered at 100%  
• Fully paid parental leave
• Commuter benefits 
• 401k benefits
• Monthly fitness stipend
• Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch
• Fun company social events through our Elise and the City program
• Unlimited vacation and paid holidays

We'll cover relocation packages from outside of the Greater NYC metro area - we'll make the move exciting, not painful.

Job Compensation Range:

The salary range for this role is $80,000 - $120,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at HR@eliseai.com.

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