Visitor Services Specialist (Fee Coordinator)

Summary
This position is a Visitor Services Specialist (Fee Coordinator), GS-0025-9 working in Chincoteague, Virginia for the R5-Chincoteague National Wildlife Refuge as the Team Leader for the Refuge's Fee Program.
To learn more about the refuge, please visit www.fws.gov/refuge/chincoteague.
This position is also open to status candidates under announcement R5-24-12221704-SD-MP.
You must apply to each announcement separately if you wish to be considered under both recruitment methods.
This job is open to

• The public
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency
Open to all U.S. Citizens. ICTAP/CTAP eligibles.
Duties
As a Visitor Services Specialist (Fee Coordinator) your duties will include, but are not limited to, the following:

• Recognize and institute correct procedures for collection of fees in the field and train/lead others to accomplish that task in accordance with applicable laws and regulations.
• Handle cash, checks, and credit cards to accurately complete standard mathematical calculations and make change under stressful conditions.
• Operate electronic cash register, credit card machine, point of sales system, money counter, calculator, photocopy machine, typewriter, automated fee machine and computer.
• Review, develop and implement fee collection Standard Operating Procedures (SOPs) that ensure the integrity and accountability of the fee collection program.
• Use, maintain and analyze financial accounting software (e.g., Quicken) to track and reconcile pass sales.
• Maintain and control the inventory of Refuge passes, Duck Stamps and Interagency Passes.
• Lead and train other employees and candidates for volunteer programs.
• Develop work SOPs and projects for work unit and coordinate activities with other refuge personnel.
• Use social media and local media (Facebook, Instagram, Twitter, local papers, etc.) to keep the public aware of programs and activities.
• Give presentations both with and without a variety of audiovisual and other equipment.
• Develop and implement SOPs for Visitor Services programs.
• Decipher regulations and policies related to natural resource management, visitor use activities and fee collection.
• Develop statements of work, conduct market research and prepare procurement packages for use in contracting for public use activities and facility enhancements.
• Assist with issuing and monitoring special use permits and concession contracts for wildlife-dependent recreation activities, special events or activities.
• Develop environmental education and interpretive programs.
• Create websites, handouts, power points, on-line courses.
• Incorporate ecological relationships and habitat needs into environmental education and interpretive programming.

Requirements
Conditions of Employment

• Must be a U.S. Citizen or National.
• Resume (See "Required Documents").Failure to provide ALL required information on your resume will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all information is provided on resume.
• Eligibility and Supporting documents - You will ONLY be considered for the eligibilities that you select "yes" to AND submit the required supporting documentation, as listed in the Required Documents section.
• Suitability for employment, as determined by background investigation.
• Child Care National Agency Check and Inquiries (CNACI) required due to working with youth.
• Drivers License: Selectees required to possess and maintain a valid State drivers license at all times during their tenure.
• Uniform: Official U.S. Fish and Wildlife Service uniform is required.
• Unusual tour of duty: Work schedule includes evening hours, weekends, and holidays.
• Probationary Period: Selectees may be required to successfully complete a probationary period.
• Individuals assigned male at birth after 12-31-59 must be registered for Selective Service. To verify registration visit SSS.gov.

Qualifications
Only experience and education obtained by 12/08/2023 will be considered.
In order to qualify for this position, you must possess the Minimum Qualification:
Minimum Qualification GS-9
I possess at least one year of specialized experience equivalent to the GS-7 grade level in the Federal service. I have experience such as: oversight, coordination and accountability of a fee collection program; development of educational or interpretive programs and educational or interpretive materials (pamphlets, exhibits, signs, etc.); presenting interpretive programs such as orientation talks, environmental education programs, walks, or demonstrations; recruitment, training, or coordination of volunteers; and serving as a liaison to community organizations, visitors, the media, or other interest groups to provide information and answer routine questions.
OR
I possess at least two full academic years of progressively higher-level graduate education in a major field of study in natural resource management, natural sciences, earth sciences, history, archeology, anthropology, park and recreation management, law enforcement/police science, social sciences, museum sciences, business administration, public administration, or other closely related subjects pertinent to the management and protection of natural and cultural resources. You must submit a copy of your college transcripts,
OR
I possess a combination of experience and education, which when combined, equals 100% of the requirement. (To combine education and experience, first take the number of semester hours or equivalent earned towards a graduate degree, in excess of 18 semester hours, and divide by 18 semester hours. Then, take the number of months of experience and divide by 12 months. Add the percentages together. The total must equal at least 100 percent to qualify. You must submit a copy of your college transcripts.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP):Department of Interior (DOI) Career Transition Assistance Plan (CTAP) procedures apply in filling this vacancy. CTAP/ICTAP provides placement assistance to permanent Federal employees who are surplus, displaced, or involuntarily separated. Applicants claiming CTAP/ICTAP eligibility must submit a copy of their most recent performance appraisal, proof of eligibility, and most current SF-50 noting position, grade level, and duty location with their application. To be considered under CTAP/ICTAP, applicants must be well-qualified (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment questionnaire, and be able to perform the duties of the position upon entry. For information on CTAP and ICTAP click here
Education
PROOF OF EDUCATION: All applicants who are using education or a combination of education and experience to qualify must submit copies of official or unofficial transcripts which include grades, credit hours earned, major(s), grade point average or class ranking, institution name, and student name. If any required coursework is not easily recognizable on transcripts, or if you believe a portion of a particular course can be credited toward meeting an educational requirement, you must also provide a memorandum on letterhead from the institution's registrar, dean, or other appropriate official stating the percentage of the course that should be considered to meet the requirement and the equivalent number of units. Unofficial transcripts are acceptable; however, if you are selected for the position, you will be required to produce the original official transcripts.
PASS/FAIL COURSES: If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.
GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
Additional information
PCS INFORMATION:
Yes, entitlements for payment of basic moving expenses, as required and to the extent allowed by the Federal Travel Regulation (FTR) 302-3.101, are authorized for eligible applicants changing duty station when the change meets the distance tests as provided in FTR 302-1.1 and 302-2.6.
All moving expenses are taxable.
-In addition, relocation discretionary entitlements maybe authorized for this position excluding contractor-provided home sale.
Telework:
This position is suitable for telework only in an emergency or natural disaster.
Additional Vacancies:One or more positions may be filled from applications received under this announcement in the advertised office or other U.S. Fish & Wildlife Service offices in the local commuting area.
Shared Certificates:
Applicants who apply under this job opportunity announcement agree to have their application, associated documents and applicable personal information shared with other Bureaus/Offices within the Department of the Interior (DOI) who have vacancies within the same occupational series, grade, full performance level and in the same geographic location(s), including within the same metro/commuting area. Applying to this announcement does not replace the need to apply to other job opportunity announcements for which you wish to receive consideration.
Reasonable Accommodation: The USFWS provides reasonable accommodations to applicants with disabilities. Please visit USAJOBS Help Center | Reasonable accommodation policy if you need a reasonable accommodation for any part of the application and hiring process.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Attention to Detail
• Customer Service
• Flexibility
• General
• Integrity/Honesty
• Interpersonal Skills
• Leadership
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork
• Technical

KSA
1. Ability to ensure that logistical arrangements, supplies, publications, and services are available to implement the Visitor Services program.
2. Skill in developing and implementing environmental education programs.
3. Skill in communicating with a variety of audiences and public groups using various communications media.
4. Ability to train, in...