Address
Form of work
SalaryVisitor Services Coordinator
Department
3760 - Meadow Brook Estate
Position Number
988163
Requisition No.
S02183
Salary Range/Pay Rate
Up to $43,000 based on experience
Position Notes
Oakland University offers competitive salaries and an excellent benefit program including a comprehensive medical plan with low contribution amounts for our employees, dental and vision plans at no cost for our employees, generous paid time off plans, a generous University contribution to our 403(b) retirement plan, tuition assistance for our employees and dependents, free access to our Campus Recreation Center and workout facilities, and flexible work schedules and wellness programs. These are current benefit levels subject to future changes. Oakland University offers a strong, University-wide commitment to diversity, equity and inclusion, which has garnered national recognition as a top workplace for LGBTQ+ community members; national recognition as a safe workplace, and consistent top ranking for support services to U.S. Military veteran students.
Employee Group/Grade
AP Band L
Job Category
Administrative-Professional
Work Schedule
FT/Reg (40 hours)
Shift/Days
This is a full-time position, with some evenings and weekends required.
First consideration will be given to those who apply by February 29, 2024.
First consideration will be given to those who apply by February 29, 2024.
Pay Schedule
Month
Number of Hrs./Wk.
40
Position Information
Position Information
Minimum Qualifications
- Bachelor’s degree in Communications, Hospitality Event Management, Recreation, Organizational/Business Management or related field or an equivalent combination of education and/or experience.
- Minimum of 3 years’ experience in customer service, event planning or sales with demonstrated success preferably for a museum or similar cultural organization.
- Strong organizational, judgment and personal communication skills.
- Ability to communicate effectively with others, including public speaking.
- Ability to manage multiple projects at a time.
- Be flexible and capable of improvisation, and comfortable with change and innovation.
- Demonstrate positive interpersonal skills that promote open communication, friendliness, respect for all positions, and maintenance of confidentiality and contribute to success of the organization.
- Ability to listen actively and be responsive to visitor needs and expectations.
- Knowledge of Microsoft Word, Excel and ability to quickly learn other software programs.
- Clear, concise, business-like communications skills with staff and the public are essential.
- Must be able to work nights and weekends.
Desired Qualifications
- Familiar with managing a budget.
- Experience with driving program sales/sales outreach.
- Experience working with volunteers.
- Museum or cultural organization experience.
- Experience in a supervisory capacity.
- Experience with Volgistics volunteer software.
- Experience with Caterease event software.
- Experience with FareHarbor online ticketing software.
All Qualifications
Unless otherwise required by an applicable collective bargaining agreement, all minimum, additional and desired qualifications are preferred, but qualifications, degrees, and/or experience deemed comparable and/or equivalent by Oakland University in its sole and exclusive discretion may be considered.
Position Details
Position Purpose
Under the general supervision of the Visitor Services manager, responsible for volunteer management, community events, daily tours, group tour sales, and photography/videography session sales. Answer visitor questions and communicating with MBE staff as needed. Responsible for volunteer / Visitor Services staff supervision, scheduling, training, program reports and budget monitoring.
