Visitor Experience Associate

Job Type
Temporary
Description
About Denver Botanic Gardens: Green inside and out, Denver Botanic Gardens was founded in 1951 and is considered one of the top botanical gardens in the United States and a pioneer in water conservation. Accredited by the American Alliance of Museums, The Gardens has a robust living plant collection, natural history collection and art collection along with temporary art exhibitions. The Gardens is a dynamic, 24-acre urban oasis in the heart of the city, offering unforgettable opportunities to flourish with unique garden experiences for the whole family - as well as world-class exhibitions, education, and plant conservation research programs.
For more information, visit us online at www.botanicgardens.org .
Denver Botanic Gardens is currently seeking a Seasonal Visitor Experience Associate in our Membership and Visitor Services Department! Read below to see if the requirements might be a good fit for you:
Position Summary
Under the supervision of the Visitor Experience Manager, the Visitor Experience Associate ensures visitors have a positive in-gallery experience by providing a friendly greeting and orientation, answering frequently asked questions, providing wayfinding, location safekeeping, promoting events, membership, programs, and resources, ensuring guidelines and policies are adhered to, and gathering data for visitor research projects. The Visitor Experience Associate works to make all visitors feel welcome and well cared for while maintaining a safe and engaging environment.
General Duties and Responsibilities

• Provides outstanding customer service to all visitors, staff, and volunteers.
• Proactively assesses visitor needs to ensure highest quality of customer service is met.
• Champions and promotes the museum vision, mission, and brand while working at the Information Desk and in the Galleries.
• Provides assistance with questions related to the Gardens, Galleries, and/or Denver Metro area; know the answers to frequently asked questions.
• Handles visitor complaints and provide appropriate solutions. Direct complaints to management as needed.
• Follows Denver Botanic Gardens procedures to respond to and report suspicious activity and accidents, injuries, lost families and other hazardous situations.
• Assists with data capture for visitor research projects, such as gallery observations and feedback, surveys, and visitor interviews.
• Performs assigned tasks such as ensure artwork is not touched or damaged.
• Understands Denver Botanic Gardens safety policies and procedures and perform assigned tasks as required including, but not limited to evacuations and other emergency situations.
• Enforces policies and handle difficult situations while remaining poised, respectful, and diplomatic.
• Follows established communication and radio procedures, guidelines, and policies.
• Acts as a positive role model.
• Works with Membership, Visitor Services, and other Gardens' staff to provide a positive experience for visitors during events, programs, and tours.
• Provides information about various Garden events, interpretation tools, programs, and tours including dates, times, audience, location, and contact.
• Assists visitors with strollers and wheelchairs as needed.
• Communicates and collaborates with security staff regarding potential safety issues and report incidents promptly.
• Proactively seeks to be knowledgeable about all Denver Botanic Gardens horticulture, exhibits, programs and events to reflect the experience and brand at the Gardens.
• Regular attendance at the worksite may be required. As with all positions at Denver Botanic Gardens, the incumbent must be in good performance standing to be eligible for remote work. Remote work is at the discretion of management at all times.
• All Gardens employees must be committed to the mission of connecting people with plants, especially plants from the Rocky Mountain region and similar regions around the world, providing delight and enlightenment to everyone.

Requirements
Position Qualifications: Knowledge, Skills and Abilities

• Must have proven excellent customer service, interpersonal, and communication skills in dealing with the public.
• Ability to be flexible and willing to modify plans when necessary, throughout the day.
• Ability to be on your feet for long periods of time.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to maintain stability under pressure and able to deal well with stressful situations.
• Ability to work a flexible schedule, including evenings, weekends and/or holidays.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Knowledge of Microsoft Suite products, specifically Word, Excel and Outlook and Teams.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work overtime as necessary.
• Must be a positive representative of the Gardens both internally and externally at all times.
• Must work with respect and cooperation at all times with fellow employees and the public.
• Must be committed to working safely at all times.

Experience/Education:

• High school diploma / GED and/or combination of education and equivalent experience is required.
• Minimum of 1 years of experience in customer service working in a museum/cultural environment or similar type organization preferred.

Come work for a place that offers you SO much more than just a paycheck!
Salary Description
$18.75 - Per Hour