Visitor Center Support Representative

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

It's More Than a Job, It's a Career

The Caterpillar Visitor Center (CVC) Support Representativeis responsible for supporting dealer, customer and employee tour requests for in-person and virtual tours, supporting CVC room rentals and events, serving as “Manager on Duty” for selected days/events, as well as other duties, as needed. The Caterpillar Visitors Center is the global showcase for Caterpillar’s products, providing best-in-class customer service to an estimated 60,000 dealer, customer, and public visitors annually.

This part time position will play a valuable role in the day-to-day operations and alignment of CVC initiatives to the Enterprise Strategy.

Job Summary

As the Caterpillar Visitor Center Support Representative, you will have an exciting opportunity to make a difference for our customers who visit from across the globe. If you are looking for a high-energy, high-visibility career that values collaboration, creates engaging events and tours that support all levels of business, and provides endless opportunities to learn and grow, we encourage you to apply!

What You Will Do:

• Provide support for dealer, customer, and employee tour requests.
• Provide CVC meeting room support.
• Receive and screen calls/emails, maintaining their accurate records, and direct them to the appropriate department or individuals.
• Serve as Manager on Duty as needed. This includes opening and closing processes for the ticket agent desk, and ability to provide occasional coverage for evening and weekend events.
• Support relevant teams to ensure efficiency of the CVC day-to-day operations.
• Welcome guests in a courteous, efficient, and friendly manner; scheduling meetings/appointments for visitors and answering their questions.

What You Have:

• Education/Experience: This position requires knowledge of Microsoft 365 products. Bachelor or Associates degree preferred. Previous experience in project management and/or event planning is a plus.
• Customer Focus: Ability to prioritize “above and beyond” customer service and the ability to help our guests solve their problems and meet their needs. Must be flexible and able to pivot quickly.
• Standard Operating Procedures: Ability to quickly learn and execute standard processes used in every area of the job.
• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. The successful candidate will be extremely dependable.
• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication.

What You Will Get:

• Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
• Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.
• All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Additional Details :

• Location: Peoria, IL
• Domestic relocation is not available
• Sponsorship is not available

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

#LI

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

March 14, 2024 - March 28, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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