Visitor Center Manager

Do you cherish all that Lane County offers for outdoor recreation, arts & culture, culinary and craft beverages? Working for Travel Lane County is about sharing the best of where we live, while working to maximize the positive impact of tourism on the local economy by matching visitors with authentic, high-quality Eugene, Cascades & Coast vacation experiences.

Purposes of Position:

To manage programs and Visitor Center operations that inspire visitors and residents to stay and travel throughout the Eugene, Cascades & Coast region. Must be a team player with leadership skills who is service-oriented, organized, responsible and energetic

Roles and Responsibilities:

• Program Leadership and Administration:
• Develop annual plan strategy and budget recommendations, ensuring effective implementation
• Manage program expenses within budgetary limits and approve expense reports
• Foster collaboration across programs to maximize productivity and efficiency
• Cultivate positive relationships with local members and partners
• Recruit, train, schedule, supervise and evaluate visitor services personnel, emphasizing exceptional guest experiences
• Generate, analyze and present reports evaluating program progress
• Establish and maintain organizational systems and processes

Visitor Services Operations

• Coordinate in-market programs to engage visitors and residents at various locations throughout Lane County
• Assist visitors in planning trips, finding accommodations and accessing recreational activities
• Inspire local residents and frontline workers to take pride in their community
• Model excellent customer service and an exceptional work ethic, ensuring a professional and friendly service for customers

Office Operations and Support

• Manage retail and visitor services materials, including displays, inventory and sales strategies
• Develop and maintain organizational systems for inbound communications, brochure inventory and general office functions
• Serve as staff liaison for Frontliners conference planning committee
• Provide administrative support to the organization as needed
• Other duties as assigned

Qualifications:

• Values mission of Travel Lane County by possessing a passion for and knowledge of Lane County’s adventure, culinary, and cultural offerings
• Experience and ability to work easily and professionally in a fast-paced customer service oriented and retail environment with a variety of visitors and coworkers
• Capacity to work independently and exercise judgement in managing projects and people to meet deadlines
• Management experience in a team-oriented workplace preferred
• Experience with developing and maintaining organizational systems
• Process-oriented, attention to detail and able to multi-task and manage time
• Aptitude of computer, office systems, data management, proofreading and editing skills (Microsoft Suite, Internet, Zoom) with an emphasis on clear written and oral communication
• Use of a multi-line phone system
• Loyalty to and positive representation of Travel Lane County

Requirements:

• Valid Driver’s License and clean driving record
• Willing to work with limited privacy in a public workstation shared with another team members
• Available to work regularly scheduled weekend shifts and after hour events when necessary
• Able to lift 35 lbs. from the floor and carry short distances
• Able to stand for duration of an 8-hour shift

Compensation/Hours:

This is a full-time salaried Exempt position

Benefits include medical and dental insurance as well as paid holidays, vacation, and sick leave. Employee eligible for employer contribution into SEP/IRA after 2 years of employment

This position reports to the Executive Vice President

About Travel Lane County

Our Brand Promise: The Eugene, Cascades & Coast region has Oregon’s greatest variety of adventures in easy to reach, uncrowded places

Our Mission: Travel Lane County’s Mission is to grow overnight visitors for a vibrant, year-round, countywide economy.

Our Why: We believe our work inspires people to experience and appreciate Lane County, creating opportunities, a sense of place and stronger communities

Our Vision: Our Vision is to be a recognized leader in achieving year-round economic growth throughout the Eugene, Cascades & Coast region through innovative destination marketing, product development and exceptional visitor experiences

Our Values

• We provide Leadership in developing a healthy year-round tourism sector economy
• We are proud Brand Ambassadors who know our destination from one border to the other and live our brand promise
• We are Invested in our staff, partners, and destination stakeholders as we maximize visitor experiences aligned with community values
• We are Professionals who provide informed, friendly, prompt and respectful service
• We are Stewards of limited resources, prioritizing investment using these filters:
  • Leverage current strengths to generate overnight stays
  • Focus destination management resources on projects that have direct economic impact
  • Improve the visitor/client experience at all stages of the visitor lifecycle
  • Build our destination and organization reputation through efficient and effective use of paid, owned and earned communication channels
  • Embrace a triple bottom line focus on economic, environmental and social outcomes
• We Celebrate Diversity, and work to ensure a Welcoming and Inclusive destination experience. We oppose discrimination of any kind

Our Work

We are focused on positioning Eugene, Cascades & Coast as one of the most preferred travel destinations in the Pacific Northwest

• We market Eugene, Cascades & Coast as a year-round destination for leisure travel, conventions and sports
• We create and share content that is inspiring and valuable
• We provide valuable programs that benefit our members, visitors and communities
• Working for Travel Lane County is about sharing the best of where we live, while working to maximize the positive impact of tourism on the local economy by matching visitors with authentic, high-quality Eugene, Cascades & Coast experiences

We are focused on positioning Eugene, Cascades & Coast as one of the most preferred travel destinations in the Pacific Northwest

• We market Eugene, Cascades & Coast as a year-round destination for leisure travel, conventions and sports
• We create and share content that is inspiring and valuable
• We provide valuable programs that benefit our members, visitors and communities
• Working for Travel Lane County is about sharing the best of where we live, while working to maximize the positive impact of tourism on the local economy by matching visitors with authentic, high-quality Eugene, Cascades & Coast experiences