Virtualization / Technical Support Engineer

Job title:Virtualization / Technical Support Engineer

Reports to: Team Lead

Department: Technical Operations

Location: Alpharetta, Georgia or Remote

Grade: 17

Our Company: Priority Technology Holdings, Inc. is a leading financial technology company that specializes in providing integrated payments and banking solutions. Our innovative native platform empowers businesses to effortlessly collect, store, and send money in a scalable manner. We are committed to revolutionizing the way companies handle their financial transactions by offering cutting-edge technology and exceptional customer service.

Job Summary: We are seeking a highly skilled & motivated VDI Engineer to join our team. In this role, you will ensure the reliability, stability, and availability of VDI systems in a 24/7 production environment. You will be responsible for the administration, configuration, and maintenance of all such systems within a multi-site environment. This role is a full-time position that includes a hybrid work arrangement, combining both remote and on-site work if located in the Alpharetta area, or the option of working entirely remote if you're outside our headquarters.

RESPONSIBILITIES:

• Manage daily ticket operations, and provide end-user VDI support including Moves/Adds/Changes for users, security groups, permissions, etc.
• Patching Horizon and/or AWS Workspaces components, testing and releasing base images monthly.
• Operate as escalated point of contact for the TOC (helpdesk) team.
• Adhere to ITIL-based approval processes.
• Participate in bi-weekly meetings with the team to discuss ongoing and upcoming tasks.
• Contribute to predetermined projects focused on updating Horizon/Workspaces and related components, as well as implementing improvements for the Horizon/Workspaces environment.
• Foster innovation by exploring areas for process enhancement and proposing changes, promoting a proactive "find a need, fill a need" mindset.
• Dedicate time to self-improvement and skill development regularly to facilitate personal growth.

MINIMUM REQUIREMENTS:

• 2-3 years of experience as a VDI Engineer.
• Experience working interactively with business customers resolving day-to-day VDI-related issues.
• Experience supporting and maintaining Connection Servers, Unified AccessGateways, AppVolumes, and DEM.
• Direct involvement in troubleshooting issues related to Horizon/Workspaces VDI components, including proactive identification of issues that could impact user experience or system performance.
• Hands-on experience supporting and maintaining Windows 10 operating system in a VDI environment.
• Understanding of AWS WorkSpaces and its integration with other AWS services such as AWS Directory Service, Amazon S3, and Amazon EC2.
• Hands-on experience maintaining Windows Server 2012R2 and later, preferably 2016 and above.
• Working knowledge of configuring and implementing AD group policies, DEM, DHCP,DFS, DNS.
• Experience creating technical documentation.
• Ability to multi-task in a fast-paced environment.
• After-hours support rotation and implementation as needed.
• Strong verbal and written communication skills for effectively interacting with team members, stakeholders, and customers. This includes the ability to document technical configurations and procedures clearly.

PREFERRED REQUIREMENTS:

• Linux is a plus.
• Experience with PowerShell a plus.
• Experience with ControlUp is a plus.
• Providing 24/7 operational support for production environments.
• Experience upgrading and patching the Horizon and Windows environments to meet security, audit, and business requirements.

Compensation & Benefits:

• Compensation range: $73,000 - $100,000
• Unlimited PTO after year 1 (3 weeks to start)
• Medical, Dental & Vision
• 401k Match
• Education Expense Reimbursement
• Gym Membership Reimbursement
• HSA and FSA
• Employee assistance program (EAP)

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.
• Requires the ability to lift 10 pounds.
• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus opportunities
• Performance bonus
• Yearly pay

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift

Experience:

• VMWare: 3 years (Required)
• Linux: 2 years (Required)
• PowerShell: 2 years (Required)
• ControlUp: 2 years (Required)
• AWS Workspace (Production Environment): 2 years (Required)
• VDI: 2 years (Required)

Work Location: Remote