Address
SalaryMark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners.
We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more.
As our portfolio continues to grow, so do our Integrated Operations Network! Mark-Taylor is hiring a Virtual Leasing Consultant (Concierge) to focus on the digital side of future and current resident relations, serving as an expert informational resource on our communities, amenities, and surrounding neighborhoods.
As a Virtual Leasing Consultant (Concierge), you will work at our Corporate office located in McCormick Ranch neighborhood of Scottsdale, AZ. You will represent the Mark-Taylor through the delivery of exceptional customer service for our residents and potential future residents.
You're Excited About This Role Because You Will:
- Virtually serve as the virtual “face” of Mark-Taylor by pursuing future residents via phone, email, and Union interactions to guide them through their leasing journey.
- Generate a seamless and positive experience for future residents that reflects Mark-Taylor’s high brand standards.
- Act as an expert informational resource about our communities including features, amenities, surrounding neighborhoods, and leasing processes.
- Provide exceptional customer service to future residents by answering questions and providing recommendations.
- Confirm validity of future resident leads.
We're Excited to Meet You! Ideally, You Will Bring:
- Minimum of 1 year experience working in a call center or other customer service or sales environment.
- College degree in a related field preferred.
- Ability to manage multiple phone lines simultaneously.
- Strong problem-solving abilities.
- Proficiency with Microsoft Office Suite, Union, Henri, and Onsite are especially desirable.
- Excellent verbal and written communication skills.
- Detail-oriented and proactive with the ability to pick up on new concepts quickly
Why You’ll Love Working at Mark-Taylor:
- Opportunities for career growth
- Employee referral program
- Paid time off, paid sick time, paid holidays, paid volunteer time
- Medical, dental, vision benefits, including paid parental leave
- 401k with company match
- Employee appreciation events
- MT Wellness program with optional Gympass membership
- Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers)
Mark-Taylor is an equal opportunity employer and a drug-free workplace. All of our employees undergo pre-employment screening which includes drug testing.
The starting hourly pay rate for Concierge is $18.00. This position is eligible for monthly bonuses. The Concierge position will require weekend availability.
