- Coordinate timely pre- and post-arrival services for all assigned cases.
- Conduct intake services with clients to assess needs including completing a Client Needs Assessment with each adult on a case.
- Provide individualized support through direct services, referrals, and advocacy.
- Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized.
- Detail each client interaction in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
- Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
- Other duties as assigned.
- Bachelor’s degree or equivalent education and work experience.
- At least one year of experience in a local resettlement affiliate or a national office of a resettlement agency necessary; local resettlement affiliate experience strongly preferred;
- Excellent organizational and time management skills and ability to manage a large and diverse workload under pressure and with competing priorities;
- Ability to maintain a high performance standard with attention to detail;
- Experience in general office work, processing information and materials and maintaining records and files;
- Strong interpersonal and diplomacy skills; ability to work effectively with partners and teams;
- Ability to conduct oneself in a professional and courteous manner at all times to represent the professional and institutional interests of CWS;
- Knowledge and experience in working with Microsoft Word, Excel, Power Point and database software is essential;
- Strong writing skills required.
Skills:
- Fluency in Spanish is required
- Strong interpersonal and diplomacy skills; ability to work collaboratively and effectively with partners and teams;
- Excellent oral and written communication skills
- Ability to work in a multicultural environment required
- Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.
- Strong organizational skills with the ability to manage multiple projects at once