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The VIP Conciergeprovides high level services to our clients at unique experiences activated for our Chase Sapphire customers. For more than a decade, Chase Sapphire has activated in unique experiences at locations across the country and at marquee events, serving as hubs for unique access at culinary, entertainment and cultural experiences. That same inspiration will come to life in our Sapphire Lounges in top airport locations, providing an elevated experience for customers with access to regionally inspired food, drink, art and entertainment and wellness in select locations.
Members of the team interact with all levels of premium JP Morgan Chase clients and executives on a daily basis and ensure they are provided with thoughtful, seamless, discreet and high touch customer service. The VIP Concierge team builds solid relationships by being the coordinator for our guests and partnering with operating partners in lounge and at the airport. The VIP Concierge supports the end to end VIP guest journey pre arrival, as well as onsite. This includes managing reservations, providing exceptional customer service, and assisting clients day-of with any additional needs.
Job responsibilities
- Welcome guests onsite with high touch, customer first approach, and focus on maintaining confidentiality pertaining to high profile visitors
- Greet and escort guests to and from the Lounge
- Managing reservations through facilitating inbound and outbound phone calls, emails and onsite coordination
- Cover reception desk essentials, greet and direct clients when they arrive and depart, as well as offer tours of the premise
- Coordinates with operating partners to ensure all guests and reservations are handled professionally and according to onsite protocols
- Assist guests with recommendations for their destinations such as local restaurants, hotels, transportation, directions and information on local attractions
- Adhere to operations principles outlined to ensure consistent, high-quality experiences for guests
Required qualifications, capabilities, and skills
- Minimum 3 years’ experience in high end reception or concierge service
- Strong oral and written communication skills
- Necessary computer skills/ programs (EMS, excel, word and outlook, etc.)
- Professional appearance and presentation
- Experience or interest in working in an airport environment
- Adhere to operations principles outlined by the team meeting branding standards
- Troubleshooting and strong problem-solving skills
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
