Video Team Lead

Full-Time Video Monitoring Team Lead

Houston, Texas

This position is in-office.

Who We Are
At Eyeforce, a Becklar company, we monitor state-of-the-art video alarms to keep property and people safe. Our Customer Service Video Alarm Operators are our first line of defense to process video alarms in an accurate and timely manner while providing a high level of detail through our ticketing system. What makes us stand out is that at Becklar, We Care F.I.R.S.T. In other words, we care about each of our team members and subscribers, we're Fun, Innovative, we value Relationships, we give great Service, and we work together as a Team to extend Trust to those around us.

Reasons You'll Love Working Here:

• Fully paid, hands-on training - we'll teach you everything you need to know for the job.

• Starting pay of $16.00an hour with the ability to grow with us and overtime available

• Free mental health assistance for you and your family

• Great 401(k) retirement plan with company match

• Competitive tuition reimbursement and continued learning opportunities

• TONS of growth opportunities

• NO SALES or Surveys, just helping people and protecting property!

• A FUN team, company parties, work-life balance, weekly pay days, and more!

What You'll Do:

Exercise good judgement and logical thought patterns in emergency situations and under heavy workload for an extended period of time

Make an initial assessment of the nature and urgency of the call and determine appropriate response

Establish and maintain effective work relationships with coworkers and management

Excellent communication, customer service, and public relations skills

They must maintain and deliver exceptional quality

Attention to detail, focus, and follow through

Strong ability to use a personal computer and telephonic systems and related software applications

Manage staffing levels and adjust operator partitions in order to keep up with the changing demands of alarm traffic

Solve employee and technical problems proactively

Maintain professionalism, and integrity to ourselves, co-workers, and customers

What We're Looking for?:

• Ability to work in a demanding and stressful situations while remaining calm and conveying a calm professional demeanor for the duration of the call

• Be available to work holidays and weekends as needed

• Must be able to read and speak clearly in English

• Strong interpersonal skills with the ability to work cohesively within a team environment

• Maintain a consistent and predictable schedule

• High school diploma or equivalent required

• Solve problems effectively

Preferred Experience (but not required)

Experience managing or mentoring a team strongly preferred

Experience working in a fast-paced customer-centric environment

Proficiency with Microsoft Office/Google Products

Bilingual is a plus

Schedule Availability: Candidates must be available to work one of the following three shifts listed below:

Shift 1:

Tuesday: 6pm – 6am

Wednesday: 6pm – 6am

Thursday: 6pm – 6am

Every other Friday: 6pm – 6am

Shift 2

Saturday: 6pm – 6am

Sunday: 6pm – 6am

Monday: 6pm – 6am

Every other Friday: 6pm – 6am

Shift 3

Monday: 9am – 6pm

Tuesday: 9am – 6pm

Wednesday: 9am – 6pm

Thursday: 9am – 6pm

Friday: 9am – 6pm

Eyeforce and Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.