Vice President Title Closing Operations

VP of Title Closing Operations

• Manage all Title Closing Operations including Centralized and Outsourced Title Partner performance.
• Hire, develop and retain employees.
• Oversee the Closing Operations for the timely, accurate, and service-oriented delivery of closing products.
• Work with new clients to develop processes and procedures with the goal of exceeding the service level identified by the client
• Identifies, researches, and implement automation and process improvement opportunities, including system development builds.
• Provide management reports on a scheduled basis capturing key performance measures to minimally include: turnaround times, volume, capacity/productivity, and quality closing.
• Inform executive management of situations or problems that could adversely affect customer service or the company's standing with closing customers.
• Responsible for Business Unit P&L.
• Responsible for review and response to RFP's and new client integration, including staffing and revenue/expense projections.
• Ensure compliance with regulatory and title underwriter requirements.
• Collaborate with internal transition teams to ensure new accounts are boarded seamlessly.
• Maintain existing client relationships and develop new business opportunities focusing on business growth.
• Additional responsibilities as assigned.

Education and Experience:

• Bachelor’s degree or extensive title/settlement business experience (5-10 years) of relevant work experience, including in managerial or supervisory roles.

Knowledge, Skills & Abilities:

• Thorough knowledge of the real estate process for both title and escrow including closing and post-closing requirements, while interacting with realtors, buyers, sellers and attorneys
• Retail closings and multi-state experience
• Working knowledge of Microsoft Office Suite
• Organizational and problem solving skills
• Verbal and written communication skills
• Interpersonal skills
• Multi-tasking skills
• Customer service skills
• Attention to detail
• Proficient with Microsoft Outlook, Word and Excel
• Ability to manage staff both on site and remotely
• Proficient with SoftPro

Job Type: Full-time

Pay: $138,558.00 - $152,460.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have REO and Foreclosure experience?
• Are you near or local to the Tampa, FL area?

Experience:

• Title Closing Operations: 10 years (Required)

Work Location: In person