Address
Form of workWho We are
At Oncourse Home Solutions (OHS), we are a people-centric organization. We do what is right for our people so they can do their best when serving our 1.4+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
We’re innovators, dreamers, problem solvers, and community leaders. Our passion for empowering customers to confidently run their households is what drives us. When our clients need help with home maintenance, repair, or coverage, we’re there. This is what it means to be an Oncourse Super. Supers get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that we’re in this together, to stay on course. That’s what it means to lead like a Super.
As a leader in the U.S., providing home warranty and home repair services, operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset — their home.
We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. OHS is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
Position Summary
Reporting to the Chief Customer Officer, the VP, Strategic Partnerships leads the Strategic Partnership Group and is charged with the strategy and operations for our Oncourse Home Solutions partner relationships. This person will be directly responsible for our top accounts while providing direction and counsel on how their department manages the day-to-day operations with partner contacts.
This individual will determine the strategic vision and an innovative approach to attaining partner goals and driving revenue and customer growth.
Must be able to travel ~ 30% of the time while reporting to our headquarters in Naperville, IL, to engage and partner with internal teams.
Responsibilities include but not limited to:
- Architect and manage strategies to strengthen and optimize the relationships with our strategic partners.
- Manage the services and support offered to our broad range of partner segments - Energy Utilities, Municipalities and Water Utilities.
- General Manager oriented leadership responsible for driving growth of the $100MM+ Partner P&L
- Drive partner lifetime value by developing key value drivers of each partnership that drive the highest benefit both internally and to our partners; deploying programs to help drive business value, Partner goal achievement, new products, and services; collaborating across teams to identify and pursue Partner growth
- Ensure the Strategic Partnership team establishes a solid foundation of successful, long-term partnerships during new partner onboarding.
- Lead efforts in negotiating partnership agreement renewals with terms that support the overall Oncourse Home Solutions business objectives
- Implement tracking and standardization of partners’ objectives and Key Performance Indicators (KPIs) reporting
- Report key metrics to the executive team, company, and board with materiality and action plans for any improvement opportunities
- Manage partner profitability trends and identify, and action on, areas for improvement
- Stay abreast of industry trends, market dynamics, and regulatory changes that may impact partnerships.
- Represent the voice of the partner and influence internal stakeholders by promoting a partner-centric mindset across the organization
- Partner across the organization on initiatives that will improve our value proposition to utilities including new products, new channels and digital integration activities.
- Work closely with marketing, sales, product development, and other teams to integrate partnership initiatives into overall business strategies.
- Collaborate closely with our new business development teams to engage with leaders at prospective partners and existing partners to define goals and leverage our products and services to achieve them
We're Excited if This is You
Experience and Qualifications of the Role
- 15+ years of progressive experience in a Client Success/Strategic Partnerships role within an agency or consultancy or organization where the candidate led the B2B outreach activities.
- 8 + years of direct people management experience with a track record of consistently recognizing and rewarding excellent performance and addressing performance issues head-on, without delay.
- Strong General Management orientation to business. Able to understand growth opportunities and build actionable plans to execute those.
- Deep understanding of value drivers in recurring revenue business models
- Prior experience in a utility company or industry, a very strong plus
- Analytical and process-oriented mindset with the skills to be a data-driven decision-maker
- Proven track record of quickly scaling partners while enabling both Partner and company success.
- Knows how to serve as the primary point to partners while owning all touchpoint reporting – weekly, monthly, and quarterly business reviews that keep all stakeholders proactively informed
- Knows how to thrive in a fast-paced, dynamic environment – lots of horsepower
- Ability to manage influence through persuasion, negotiation, and consensus-building
- Ability to communicate well with individuals, teams, partners, and at industry-level events
- Understanding of the balance between internal teams and external partners and how to use both effectively to support and grow partner members quickly
- Effective and productive collaborator to drive cross-functional initiatives
Education
Bachelor’s Degree
Certificates, Licenses, Registrations
NA
Computer Skills Needed to Perform this Job
- Proficiency in Microsoft and Google Suites
- Demonstrated proficiency in Salesforce
Competencies
Action Orientated - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Interpersonal Savvy - Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Managing Diversity - Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages, and genders; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.
Problem-Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Organizational Agility - Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Developing Direct Reports - Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report's career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder.
