- A flexible hybrid work schedule (3 days in office, 2 days’ work from home)
- Full medical, dental and vision coverage for both teammates AND family members
- Competitive pay and performance incentives
- A fun, mission focused and collaborative team environment
DUTIES & RESPONSIBILITIES
- Lead a team of internal IT resources, key suppliers, and contingent workers.
- Manage and execute an annual budget and support 800+ end-users in multiple locations.
- Establish department goals and strategic objectives that are aligned with the company mission.
- Craft and communicate strategic technology updates in Board of Directors meetings as needed.
- Oversee, maintain, test, and evolve the IT disaster recovery and business continuity plans.
- Ensure continuous delivery of IT core services to the business.
- Clearly communicate the department’s vision and objects to direct team and all key stake holders.
- Provide key technology updates in bi-weekly, quarterly, and executive meetings.
- Assess and communicate risks associated with various IT initiatives.
- Resolve and satisfy IT audits originating from the Audit, Risk and Compliance and Legal teams.
- Participate in strategic and operational governance as a member of the senior leadership team.
- Develop, coach, and mentor Information Technology staff and identity and develop high performing and high potential teammates.
- Ensure proper depth of critical SMEs to reduce risk to business and project priorities.
- Collaborate with departments to ensure successful project scope, priority, and deployment with high levels of quality, timeliness, and service.
- Continually analyze department performance, deliverables, and service metrics to identify creative opportunities for improved control and service.
- Manage the IT annual survey distributions and report out to the CIO, highlighting results, opportunities for improvement, and strategy for continuous improvement.
- Mature and evolve IT project management capabilities to ensure more consistent and accurate project deliverables.
- Mature and evolve IT Service Delivery capabilities related to hardware / software management, service desk, intake processes and other related ITIL functions.
- Mature, evolve, and support WWP’s back-office applications for the Human Resources, Finance, and Legal teams.
- Ensure reliability of core communications systems related to Voice, Video Conferencing, Network, LAN/WAN, Wi-Fi, Cloud, Cell, and the Microsoft Office 365 platform.
- Other related duties as assigned.
- Demonstrated experience and success in managing multiple IT disciplines, including Applications, Infrastructure, Networking, Business Intelligence, Website Development, Voice/Video Conferencing communication, and IT Service Delivery.
- Demonstrated skill in leading information systems departments in a rapidly changing environment.
- Exhibit accountability and possess courage to address teammate performance issues in a timely manner.
- Demonstrated experience and success in managing complex projects with a proven track record of managing and controlling vendor risk.
- Proven experience and success in teaming with the business with an understanding of technology to a depth that allows for clear communication of complex subject matter using simple, non-technical terms.
- Ability to effectively manage multiple and concurrent priorities with strong attention to detail.
- Proven leadership skills and management experience with the ability to recruit, develop, inspire, and retain a high-performing organization, effectively managing diverse perspectives. Demonstrated success in leadership, team building, mentoring, coaching, and supervising IT professionals.
- Expertise driving efforts for strategic and operational change – courageous and willing to be disruptive based on high-impact initiatives.
- Expertise in cloud technologies (AWS or Azure).
- Expertise with ‘back office’ ERP applications (Workday and Microsoft Great Plains or similar products).
- Familiarity with information security vulnerabilities and risk management.
- Familiarity with colocation hosting and Managed Service Providers (MSPs).
- Strong project/program management skills.
- Evidence of strong customer satisfaction delivery skills.
- Excellent verbal and written communication skills.
- Commitment to helping a highly successful organization implement systems to support significant growth.
- Strong organizational and time management skills with a highly developed attention to detail.
- Ability to secure executive support and foster positive cross-functional relationships.
- High energy level. Self- starter; willing to take initiative. Strong work ethic coupled with an enthusiastic and passionate approach to one’s work.
- Unequivocal commitment to the highest standards of personal and business ethics and conduct.
- Mission-driven, guided by core values, and a pleasure to work with.
- Eight years of experience in a senior-level functional IT leader role, partnering with executive staff and external stakeholders.
- Five years of project management experience.
- Five years of experience in leading an IT Operations organization.
- Five years of experience leading an Application/Application Development organization.
- Five years of experience managing ‘back office’ ERPs systems.
- Three years of data warehouse/business intelligence leadership experience.
- Bachelor’s degree in Information Technology, management information services, computer science, or business administration.
- Master’s degree.
- None.
- Current ITIL Certification.
- General office environment; temperature controlled.
- Up to 10% travel.
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