Vice President Client Services - Rcm

Company Overview

Brault is a practice management, billing and coding company exclusively serving acute care independent physician practices. Privately-held and family-owned business founded in 1990, the company is currently led by Dr. Andrea Brault, President and Chief Executive Officer. The company is staffed by nearly 400 professionals around the U.S. with headquarters in San Dimas, California. At a time of tremendous change and operational advancement, the company is ripe for unprecedented growth.

Vision: To be the premier partner for acute care medical practices

Values

• Excellence - We deliver exceptional results
• Innovation - We re-imagine what could be
• Integrity - We always do the right thing
• Service - We go the extra mile every time

Position Summary

The Vice President of Client Services is responsible for the Strategy and Execution of Client Retention by providing the highest level of service possible to each Client. S/he will analyze company performance against established client goals and help improve results that exceed client expectations. S/he works with the Client Managers and the Operations Department to maximize their accuracy in processing and maintaining Client satisfaction as measured by key Service Quality Index scores. This position is mostly Client facing with conference attendance, new client engagement, and development of Subject Matter Expert image with speaking opportunities, white papers, and webinars. The Position supports the Company Mission Statement and is responsible for meeting or exceeding Client Targets, Compliance Standards and Contractual Requirements.

Essential Duties and Responsibilities

1. Understand and support Compliance Policies and Protocols as outlined in the Compliance Manual.
2. Work closely with Senior Management and Officers of the Company to effectively manage the Clients’ business to optimize collections per visit and achieve established Client Targets. Establish and Coordinate analyses of key performance data (Service Quality Index measures) to monitor each Client and provide feedback as appropriate to Senior Management and/or Client Managers, documenting key performance measures in a Procedure Manual for Client Managers.
3. Develop and maintain positive and productive Client relationships.
4. Develop the culture of the Client Services department. K

Education & Experience Requirements

• 5+ years of proven experience in Management Consulting, Relationship Management, Account Management, Business Development and/or Operations, or another client-facing role; healthcare industry including Free Standing ER’s and ASC.
• Demonstrated success at both developing relationships through advanced interpersonal ability as well as a hands-on leader that understands the business on both a strategic and tactical level.
• Experience working with medium to large enterprise clients.