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SalaryThe Animal Clinic of Milford is looking for a Full-Time or Part-Time customer service representative to join our team.
We are a full service veterinary hospital that has recently moved to a state of the art facility this last July. This is an amazing opportunity to join a privately owned business that encourages learning, has the highest regard for team work and understands it is a privilege to care for our client's pets.
Essential duties and responsibilities:
- Provide top-notch customer service.
- Being attentive to client and pet needs.
- Identify and work compassionately with clients in various emotional states.
- Work patiently with distressed, frustrated or disgruntled clients.
- Answer and triage phone calls from clients.
- Schedule appointments and schedule procedures.
- Check-in clients.
- Monitor client flow from check-in to discharge.
- Monitor schedule and flow.
- Managing record requests between other hospitals and specialty practices.
- Fill prescriptions.
- Discharge patients.
- Client education.
- Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.
- Process payment transactions.
- Maintain proper documentation in the electronic medical record called EzyVet.
Lastly, but most importantly an affection for dogs, cats, rabbits, hamsters, guinea pigs and an occasional bearded dragon!
Job Types: Full-time, Part-time
Pay: $17.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Weekends as needed
Work setting:
- In-person
Experience:
- Customer service: 2 years (Required)
- Veterinary experience: 2 years (Preferred)
Shift availability:
- Day Shift (Required)
Work Location: In person
