Veterinary Receptionist

We are looking for a Veterinary Receptionist to join our team here at Veterinary Wellness Center of New Haven! A Veterinary Receptionist is responsible for the performance of varied secretarial and public relations activities. Duties and responsibilities fall under the following categories:

• Client relations, client education, and sales

• Manual and automated file maintenance

• Daily transaction maintenance

• Maintenance and organization of business office and reception area

2. Duties and Responsibilities

Client Relations and Scheduling

• Answers telephone promptly and politely

• Schedules appointments

• Provides information pertaining to clinic procedures, policies, products, and prices

• Answers general pet health information questions and refers in depth medical questions to doctor or technicians when appropriate

• Records telephone messages utilizing computer software and routes to appropriate individual

Manual and Automated File Maintenance

• Maintains proper routing and organization of all medical files and associated documents insuring daily calendar review, client/patient call backs, and review of medical summary by doctor

• Personal daily transaction management

• Handles daily client transactions

• Reviews daily deposits matching cash, checks, and credit card slips with computer generated transaction summary insuring any discrepancies are resolved with Bookkeeper before bank deposits are made

• Adding outside records to patient files. (I.e. Central Reports, Previous medical conditions, outside lab work.)

Maintenance of Reception Area

• Maintains cleanliness of reception area, entrance way, and client rest room

• Enforces clinic policies in reception area

General

• Establishes and maintains good working relationships with coworkers, supervisors, clients, and sales representatives

• Maintains up-to-date knowledge of the Veterinary Wellness Center policies and procedures

• Maintains working knowledge of computer software utilized in hospital

• Maintains acute attention to detail and good judgment in all situations

The Receptionist is expected to be courteous and amiable, punctual, professional in appearance, maintain an organized work area, and fulfill all duties and responsibilities as described above.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have experience with Cornerstone software?

Experience:

• Veterinary experience: 1 year (Required)
• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person