Veterinary Receptionist

POSITION:Client Service Representative

Who we are:
Have you ever wished you would have gotten in on the ground floor? Wanted to make a real difference in an organization's culture and workflow? Be part of the start of something big? This is the unique opportunity Beacon can provide you.
Join us today and help develop St. Petersburg’s only 24/7 Pet Emergency
Hospital.

Beacon Emergency Veterinary Hospital is the only locally owned and operated 24/7 ER facility, located in the heart of beautiful St. Petersburg, FL. In an increasingly corporate landscape, we aim to provide an experience we’d want for ourselves and for our community. Beacon aims to have an employee centric workplace that truly values the people that make us great! We hire talented individuals whose number one priority is the comfort and health of pets and the families that love them. By valuing and supporting our team first, our people can focus on being their best selves.

About St. Petersburg:
Located on the west coast of Florida and known as the “Sunshine City”, St. Petersburg averages 361 days of sunshine per year and is considered one of the crown jewels of beautiful Tampa Bay. St. Petersburg is consistently ranked as one of the country's most pet friendly cities. Live where others vacation and enjoy a great work life balance for you and your furry friend. From a vibrant and diverse downtown to our award winning white sand beaches, St. Petersburg has something to offer everyone on two feet or four!

What we’re seeking:

● We are seeking individuals skilled in client service relations. Preferred candidates will have extensive experience working in emergency or general practice veterinary offices.

● Client Service Representatives serve an essential role in our hospital and provide excellent client relations. Must have a love for pets and willingness to help pets in critical / life-threatening situations.

● Our hospital is 24/7/365, candidates require flexibility to work days, nights, weekends and holidays.

ESSENTIAL JOB FUNCTIONS:

• Recognize pets facing life-threatening illness and alert appropriate medical staff promptly
• Available and attentive to front office needs, including walk-in client needs, phone calls and emails
• Able to communicate effectively with team members regarding needs of clients and referring veterinary staff
• Willingness to learn Ezyvet and Vetradar software
• Able to obtain payment from clients utilizing our software
• Able to scan records and upload them into our software system
• Able to send records to clients and referring veterinarians
• Be a host to our clients and their pets.
• Communicate with our clients and keep them updated on wait times / expectations throughout their visit
• Aid in maintaining cleanliness / presentation of exam rooms, lobby and client restroom
• Ensure stock of client food and beverage
• Willingness to learn to fill medications accurately
• Work collaboratively with doctors and staff to to update clients on the status of hospitalized pets
• Attention to detail of pet and owner names
• Proficient in communication and empathy with clients. Capable of providing comfort to owners and their pets
• Comfortable presenting treatment plans with owners and having conversations regarding financial requirements

Compensation:

● Hourly rate $16 - $20 per hour based on experience, credentials, schedule availability and other factors

Benefits:

● Eligible full-time employees have access to a comprehensive benefits package including:

• Medical, dental and vision insurance
• 401k retirement savings plan
• Paid vacation time
• Scrub allowance
• Paid parental leave
• Pet care discounts
• Continuing education allowance + travel assistance

Physical Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is physically active and requires frequent bending. It also requires routine lifting and restraining of animals in excess of 50 pounds.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you’re looking to join an exciting start up and provide emergent pet care in the beautiful St. Petersburg area, APPLY TODAY!

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 36 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• Day shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person