Veterinary Practice Supervisor

Animal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. ADG has over 20 primary practice locations and numerous satellite locations nationwide. With over 60 doctors supporting the ADG medical team, they strive to lead in clinical practice, research and education in our field. In additional to providing advanced, dermatology specialized care to patients and supporting general practice veterinarians in our geographic service areas, ADG participates in drug/product development and clinical trials. ADG also has the largest dermatology residency program approved by the American College of Veterinary Dermatology to support the training of the next generation of dermatologists.

Animal Dermatology Clinic - Austin is seeking a Practice Supervisor to lead our dedicated team. The Practice Supervisor will play a critical role in overseeing administrative and leadership activities, as well as contributing to the day-to-day operations of the practice. This position will involve a 30% focus on administrative and leadership responsibilities and a 70% commitment to direct support of patients and clients.

Key Responsibilities include but are not limited to the following:

Staff Management:

• Schedule and supervise the technical and front desk staff.
• Provide guidance, training, and development to the technical and front desk teams.
• Conduct all aspects of staff management, including hiring, performance evaluations, salary reviews, and disciplinary actions.
• Partner with HR to ensure accurate and timely payroll corrections.

Patient Management:

• Collaborate with team and Doctors to streamline the patient admitting, hospitalization, and discharge processes.
• Mentor staff in various aspects of patient care, including nursing care, anesthesia, skin tests, surgery, laboratory work, and pharmacy procedures.
• Work closely with the team to maintain complete and accurate patient medical and surgical records.
• Support the clinic by filling in as needed (up to 70% of the time).

Front Office Management:

• Uphold excellent customer service and client relations within the practice.
• Ensure prompt processing of referral letters and other clinic communications.
• Oversee appointment scheduling, ensuring accurate service type bookings and inclusion of all necessary information.
• Collaborate with Doctors and Operations Managers to resolve client complaints.

Records Management:

• Ensure all records are up to date, including client records, anesthesia, and controlled substance logs, laboratory reports, and more.
• Establish and enforce a system for chart retrieval, skin test authorization forms, laboratory procedures, surgery records, euthanasia documentation, callbacks, client cards, and filing, ensuring staff compliance.

Financial Management:

• Monitor key costs, including Cost of Goods, labor, and expenses, as well as revenue opportunities to keep the practice within budget.
• Review daily charges to ensure accurate capture of all fees.
• Partner with Regional leadership to understand income statements and financial data, and execute prescribed financial management initiatives.

Marketing Management:

• Collaborate with Regional Leadership to develop and implement marketing strategies and opportunities within the RDVM community.
• Ensure that clinic staff effectively utilize marketing tools and materials and apply authorized discounts.

Facilities Management:

• Maintain the cleanliness and upkeep of the clinic, coordinating cleaning schedules with the Technician Lead and front desk staff.
• Work with Operations to address any building or facility concerns promptly.
• Adhere to prescribed maintenance schedules for all machines and equipment within the hospital.

Primary Role Objectives:

• Deliver consistent results.
• Build effective teams.
• Make good decisions.
• Take care of our people.
• Take care of our patients.
• Take care of our clients.
• Perform any other duties as assigned to achieve primary role objectives.

Benefits:

• Paid vacation (full-time employees only)
• Paid holidays (full-time employees only)
• Competitive wages
• Monthly bonuses based on clinic dietary sales (full-time employees only)
• Medical, dental, vision, dependent care FSA, and short-term disability benefit options (full-time employees only)
• Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc.
• 401K with employer match
• CE opportunities
• Uniforms
• Discounts on services and medications for employee pets

• Some traveling may be required

If you are a motivated individual with a passion for people and pets and want to contribute to the success of our Veterinary Practice, we invite you to apply for the Practice Supervisor position. Join us in providing top-notch care to our furry patients and exceptional service to our clients.

For more information about Animal Dermatology Clinic, please visit our website animaldermatology.com!