Veterinary Customer Service Representative

Chandler Small Animal Veterinary Clinic is looking for an experienced Veterinary Customer Service Representative (CSR) with great Customer Service skills to join our amazing hospital. We have been a leader in General Practice veterinary medicine, treating Chandler's pets and surrounding areas for 37 years. Our services include primary care, dentistry, surgery, dermatology, and internal medicine.

As a Customer Service Representative (CSR), you’ll play an important role in pets’ lives by providing care for our precious patients, while coordinating and representing all facets of client services.

Our CSRs are friendly, professional, courteous, and always show urgency and appropriate concern. They must be efficient in handling difficult situations and have skills at basic accounting and cash handling.

Key Responsibilities:

• Help strengthen relationships with our clients by greeting them and their pet! Help new client’s complete registration and notify them of expected wait times.
• Educate clients and answer non-medical inquiries.
• Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.
• Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments.
• Maintains computer records with up-to-date client and patient data, verifies each patient entering the hospital.
• Maintains front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
• Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting.
• Be willing to guide, mentor, and support fellow team members.

Requirements:

• A minimum of 2 years Customer Service experience in veterinary medicine are required.
• Be able to work 40 hours a week.
• Great communication skills - Team oriented with an ability to collaborate and support each other.
• Outstanding multi-tasker
• Desire to practice empathetic, gold standard medicine benefiting our patients.
• Are positive, kind and provide trustworthy communication to the patients, team members and clients.
• Have the desire to constantly grow and advance as a valued member!

What We Offer:

· Salary: $16.00-$22.00 an hour (Based on experience)!

· Comprehensive benefits package, including health, dental, vision insurance, paid time

off, and retirement plans.

· A supportive and collaborative team environment!

· Opportunities for professional development!

· Team member discounts!

· Referral bonus incentives!

· A chance to make a meaningful impact on the success of an independently owned

practice.

· And More!!

To apply for the Customer Service Representative position at Chandler Small Animal Clinic, please submit your resume and a cover letter detailing your relevant experience and qualifications to Amedeo Trotta, Head of Talent at Atrotta@happypawsVP.com.

We look forward to hearing from you and potentially welcoming you to our team!

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Work setting:

• Clinic
• In-person

Experience:

• veterinary: 2 years (Required)
• Customer Service: 2 years (Required)

Ability to Relocate:

• Chandler, AZ 85224: Relocate before starting work (Required)

Work Location: In person