Veterinary Client Service Representative

Are you looking for a position in a field you're passionate about? Do you have excellent customer service skills and want to make a difference in the lives of people and their pets? If so, we'd love to hear from you!

As a veterinary Client Service Representative, you'd be responsible for a wide variety of tasks including (but not limited to):

• handling a high volume of calls throughout the day
• appointment scheduling & confirmation
• taking prescription requests in person/over the phone/via fax
• updating electronic patient records & attaching records/images
• checking in/out patients and processing payments at check-out
• interacting with doctors and technicians to respond to client questions
• helping educate owners about available products and services.

OUR IDEAL APPLICANT

You are someone who:

• wants to exceed client expectations, not just meet them.
• is friendly, has an upbeat personality, and can engage others in conversation.
• can juggle multiple tasks at the same time and enjoys learning.
• is calm under pressure, has patience, and doesn’t take things personally.
• will be able to handle the emotional aspect of working in a field where emergencies and loss can sometimes happen daily.
• has experience working in Word and Excel and is comfortable with technology.
• works well under any conditions- whether it be a slow day or one where the phones are ringing off the hook.
• has excellent problem-solving and time-management skills.

In exchange for your hard work and dedication, we offer a competitive salary and benefits (depending upon part- or full-time status) including veterinary service discounts for your pet(s).

***Salary negotiable based on having previous customer service supervisor experience.***

Our core values include positive communication, kindness, positivity, and teamwork, so if you think you’re our ideal applicant, we’d love to hear from you!

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Holidays
• Weekends as needed

Work setting:

• Clinic
• Hospital
• In-person

Application Question(s):

• This position includes an every-other-weekend shift that includes both Saturday and Sunday. Are you willing to work every other weekend?
• Have you thought about the ability to handle the "lows" that come with working in this field? Although a majority of our patients are happy & healthy, dealing with emergencies and loss can be a daily part of the job. Do you feel you would be able to manage the highs and lows that come with a customer service position in veterinary care?
• We have three hospital locations (Dundee, Elgin, and Algonquin) and your regular schedule may include shifts at more than one location. Are you comfortable with working at/commuting to multiple locations?
• Since our Dundee location is a 24/7 emergency hospital, our doctors and support staff are required to work at least 1-2 holiday shifts (including potentially Thanksgiving, Christmas Day and/or New Year's Day. Would that be an issue for you?
• What is your desired hourly pay rate?

Experience:

• Customer service: 2 years (Preferred)

Ability to Relocate:

• East Dundee, IL: Relocate before starting work (Required)

Work Location: In person