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Form of workUnder the direction of the clinical lead and input from the area manager. The Call Center Representative performs inbound and outbound Call Center functions, answering service questions, making appointments, providing price quotes, inputting client communication to in clinic staff. Other duties include, but are not limited to, customer follow-up, data entry, resolving customer service problems and account collections.
Duties and Responsibilities
- Provides customer service to our customer market by answering incoming pet care calls and emails. Directing and assisting customers as needed with additional sales, services, and pet care information.
- Performs outbound sales calls by thoroughly explaining available and recommended services in response to marketing efforts.
- Explains services and provides treatment estimates as requested
- Follows up with customers to ensure satisfaction, respond to queries, and solve or refer problems to appropriate party for resolution.
- As assigned, assist with administrative responsibilities, including processing updates to customer data, credit card payments, and handling inbound and outbound calls.
- Performs data entry maintenance activities associated with maintaining customer demographic information, processing credit card payment information, and documenting customer conversations.
- Regular and predictable on-site attendance is required
- As assigned, complete additional tasks and projects on time as directed.
Requirements:
- A high school diploma or general education degree (GED) required
- Minimum two to three years of customer service/Call Center experience or equivalent combination of education and experience.
- Pet Care and/or pet services related experience required.
