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SalarySummary: This position will work remotely most of the time. Under the supervision of the Veteran Directed Care Program Manager, the VDC Person-Centered Counselor is responsible for providing the management, supervisory services, and administrative support necessary to coordinate, implement, and administer the activities of the VDC program between ElderSource, the U.S. Department of Veterans Affairs (VA), eligible veteran beneficiaries (and/or their representatives), and the fiscal staff. The Person-Centered Counselor provides technical assistance and serves as a consultant to veteran beneficiaries and their representatives.
Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons.
I. Essential Duties and Responsibilities include the following:
- Provides detailed VDC program orientation to veteran and/or representative including how the program relates to self-direction, plan creation, service provision, and budget management to allow the veteran to live independently in the community; also trains the veteran or representative in self-direction with the goal of empowering the veteran or representative to take more control over time.
- Conducts virtual or home-based visits with veteran and/or representative to perform assessment, develop service plan, identify functioning level, sources of support, etc. and conducts reassessments when there are changes in condition, program or situation; addresses other concerns as they arise.
- Assists with monthly invoices; and interact with fiscal staff regarding participant and employee set-up, budget, and invoicing.
- Works with local VA Medical Center liaisons and ElderSource’s fiscal staff to identify, evaluate, and transition veterans into the VDC program; coordinate timely enrollment of referred veteran beneficiaries; prepare and distribute ongoing communication of issues; and work to resolve issues which may arise.
- Maintains current listing of active veterans, caseloads, expenditures and budget spending plans, and ensures the Veteran Database is properly updated and maintained.
- Participates in development of forms and procedures for program monitoring, provides monthly spending projections and enrollments, and ensures timely completion and submission of all required program and monitoring reports.
- Keeps current on issues and programs affecting veterans and acts as a resource for organizations and the general public.
This position requires the employee to travel frequently throughout Northeast Florida, as directed. Where rental car is not used; cost of travel is paid by the traveler and will be reimbursed according to state travel reimbursement policies.
II. General Responsibilities:
- Ensures that all client data is transmitted, stored, and disposed of according to the confidentiality requirements of ElderSource and all federal and state regulations.
- Attends conferences, workshops, and meetings to keep abreast of developments and issues related to the functions of this position.
- Accesses, inputs, and retrieves information from a computer.
- Participates, during regular and irregular office hours, in ElderSource disaster operations performing disaster related functions as assigned by the ElderSource Coordinating Officer. The employee will determine his/her own availability for this function when (s)he has been directly affected by the disaster.
- Performs other marginally essential duties, as directed.
III. Qualifications
To perform this job successfully, employees must be able to perform each essential function listed below in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. Regular and consistent attendance is essential to perform the essential functions of this position. Employees are expected to use discretion, independent judgment, make complex decisions, and perform a variety of advanced technical duties, many of which are time sensitive in nature.
IV. Education and/or Experience
Bachelor’s degree (B.A./B.S.) from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience
Pre-employment background check and drug screen will be conducted on top candidate. It is mandatory that a candidate be able to pass a Level II criminal background check through the Department of Elder Affairs prior to starting work.
Salary: $37,564.80 to $40,000.00 /year
Equal Opportunity Employer – ElderSource values all people - including but not limited to all nationalities, socio-economic backgrounds, abilities, races, genders, religious perspectives, sexual orientations and gender identities – in everything we do. We welcome the unique insights and perspectives of all persons in our quest to fulfill our mission. To that end, ElderSource expects employees to embrace and participate in all of the agency's diversity, equity and inclusion (DEI) training, presentations and activities.
