Veteran Care Specialist

Objective:
Home Instead is focused on improving our relationship with Veterans in our community. The Veteran Care Specialist would be overseeing the care of current Veterans as well as strengthening our relationship with VA referral providers. This position is new and will require flexibility and ingenuity.
Primary Responsibilities:

• Reflect the core values of HI Southern Alaska Inc., d.b.a., an independently owned and operated Home Instead franchise.
• Meet with referral providers, potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client's care.
• Conduct client/Care Pro introductions with every new client and with every new Care Pro.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit every 45 days.
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Pros, and referral providers/care providers.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:

• Participate as needed in all Care Pro meetings.
• Maintain regular attendance to execute job responsibilities.
• Conduct Family Education sessions as needed.
• Perform any and all other functions deemed necessary.

Education/Experience Requirements:

• Two years experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
• Must possess a valid driver's license.

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by HI Southern Alaska Inc., d.b.a., an independently owned and operated Home Instead franchise.
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures.
• Must demonstrate knowledge of the senior care industry.
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work.
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, Care Pros and the community.
• Must have the ability to present a professional appearance and demeanor.
• Must have the ability to operate office equipment.
• Must be able to operate HI technology systems.
• Must be patient and congenial on the telephone.
• Must have computer skills and be proficient in Excel and Word.
• Must have the availability to work evenings or weekends as required.
• Must have the ability to perform duties in a professional office setting.
• Must have the ability to work as a part of a team.

Position Information
Title:Veteran Care SpecialistID:2034
Please note that this is the job board for the franchise office located at 440 W Benson Blvd. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.
For job related questions please call the franchise office at 9072774663.