Verifications Specialist - Customer Support And Research (Csr)

KarmaCheck is a dynamic technology startup headquartered in San Francisco and is founded by Eric Ly, a trailblazer in the internet industry and former Co-founder and CTO of LinkedIn. Our mission is clear: to revolutionize digital identity verification. We're disrupting the antiquated healthcare credentialing sector within the Background Check industry using our cutting-edge proprietary technology powered by automation, machine learning, and data. Our cost-effective solutions are helping shape the future of digital identity and contributing to the authenticity of the evolving digital landscape.

KarmaCheck is a technology startup based out of San Francisco and founded by one of the pioneers of the internet industry, Eric Ly, who was a Co-founder and CTO at LinkedIn. We're on a mission to bring truth to the internet by enabling digital identity verification in a new way. We're starting by disrupting the antiquated Background Check industry, specifically focused on healthcare credentialing. We've built proprietary technology which uses automation, machine learning, and data to create efficient turnaround times and cost effective solutions across all kinds of background checks, which will ultimately power the digital identity use cases of tomorrow.

The CSR is primarily responsible for providing an outstanding customer and candidate experience. They will be assisting with processing and communicating pre-employment checks, including background checks, medical compliance including follow-up related to drug and medical screenings, and also verifications. 

We are especially looking for experienced people in the medical compliance and background check industries that are highly motivated to join a growth company, comfortable with adapting to changing priorities,  can adhere to complex rules and policies, and never rest until the customer has what they need.

The CSR will be interacting with customers via email, live chat, and over the phone. During the day-to-day, they actively ask questions and over-communicate rather than trying to solve a problem in a silo.

BONUS POINTS: While we're a remote-first and flexible environment, we're prioritizing candidates who can work standard work hours in West Coast time zones.

The CSR's core responsibilities include:

• Processing screenings for background checks using in-house and third party vendors and technologies with screenings in categories such as identity, criminal, employment, education, licenses/certificates, occupational health, and more.
• Follow up with customers and candidates to ensure rapid, accurate, and simple completion of background checks and compliance verifications.
• Respond to customer and candidate inquiries in a polite, friendly, respectful, and professional tone with urgency and accuracy.
• Contact vendors and data partners via phone and electronic communications to perform research and retrieve results from services ordered.
• The CSR is expected to participate in electronic communication channels on a constant basis as part of their daily work.
• Open to potential evening and/or weekend hours as necessary, particularly for any prioritized/escalated customer need.

Requirements:

• 2+ years work experience in in the background check and/or start up industries
• 1 + years of education and/or employment experience
• 3+ years of relevant professional work experience in customer service and/or technical support
• Strong aptitude with computers and technology, and using online communication tools for text, voice, and video when needed
• Good writing skills, great communication, and comfortable communicating in a remote setting
• Detail and data oriented, analytical, self-motivated and driven 
• Must be able to adjust to changing priorities as is common in a startup environment
• Associates or Bachelor's degree preferred, but not required

Perks & Compensation

• Become a key team member on the ground floor of a startup set to disrupt the background check industry and innovate digital identity
• 100% remote work environment with only limited required travel
• Competitive benefits package including medical, dental, 401k, and EAP.
• Take the time to Check Yourself - we have an unlimited time off policy.
• The expected base compensation for this role is between $45,000 and $60,000 as a base pay for work performed in the United States. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include experience level, transferrable skills, education, location, business needs, training, and market demands. This range may be modified in the future.

$45,000 - $60,000 a year

KarmaCheck is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.