Venue Floor Manager (Seasonal)

Part Time Venue Floor Manager

About the Company

Elsewhere is a multi-room Brooklyn music venue and nightclub built by and for the culture-obsessed. Elsewhere is an events collective with deep roots in NYC's underground music community. We are here to empower artists, celebrate the diversity of our city, widen access to visionary and uplifting culture and experience the joy of doing it all together. If you share our passion for music and art without boundaries, and you're looking for the challenge of your career, we want to connect with you - join us and grow with one of the best teams in independent arts, hospitality, events, and culture.

About the Job

Elsewhere is looking for an empathetic, caring, detail oriented individual to hire for a Part Time/Seasonal Venue Floor Manager position. The Part Time/Seasonal Venue Floor Manager at Elsewhere is responsible for executing and overseeing events at Elsewhere, overseeing the staff and operations. 

You will be responsible for… 

• Manage day to day floor operations and provide on-the-floor support to staff for duration of event, including but not limited to troubleshooting of any problems, ensuring all staff are prepared with proper instruction, information, equipment, and support to provide excellent service to our guests 

• Managing up to 20 hours a week and  involvement in weekly events meetings.

• Work closely with artists, tour managers, and production crew to ensure concerts go smoothly

• Supervising and ensuring all staff are prepared with proper instruction, information, equipment, and support to provide excellent service to our guests

• Communicating and enforcing all security regulations and protocols. This includes but is not limited to: security huddles before the event, huddles between security supervisor and Tour Manager or Band in certain cases, and constant communication with security supervisor when event is in process. 

• Developing, maintaining and and promoting positive and professional relationships with staff, customers, and artists

• Ensuring all Point of Sale and Ticketing systems are in place to support operations

• Completing Daily Manager Reports for each event, to allow our programming and finance team the chance to review summaries and financial breakdown of events

• Enforcing all city and state protocols in regards to Department of Health, FDNY regulations, Liquor Authority, Sanitation and ensuring all safety, sanitation, preventative maintenance, and other standards are consistently met. 

• Closing out all staff cash drops, this includes box office sales, bartender checkouts, and coat check checkouts at the end of the night

• Resolving any customer’s questions, concerns, and grievances in a professional and kind manner

• Be responsible for ensuring guests and artists are satisfied through both team leadership and in-person guest interactions. 

This position reports directly to the General Manager.

You’ll be successful in this role if you.. 

• Have 2-5 Years of Industry Management Experience

• Have experience in working with a Point of Sale system (Billfold, Square, Aloha)

• Can manage a team of 80+ employees and communicate respectfully and effectively during high intensity events

• Are able to work weekends, evenings, late nights, and in certain cases holidays

• Have had experience in DOH inspections and FDNY inspections is preferrable 

• Possess or open to completing a Food Handlers License and Fire Guard Licenses (F01, F03, F07, S95 Licenses)

• Maintain a positive attitude and strong work ethic with the mentality of a team leader

• Open minded to a diverse audience (straight, queer, trans, POC, any type of discrimination is unacceptable)

• Are able to work in high paced environments while remaining professional

• Have professionalism to deal with confidential information and/or issues with discretion and sound judgment 

• Effectively delegate responsibilities and maximize team strengths and resources

You’ll love your time at Elsewhere because…

• We believe in what we do, and foster a culture of respect (for all music & people), passion, and excellence

• You will work with teammates that are the best in the culture & events business

• You will be on the cutting edge of music, enabling emerging culture to thrive

• We are building a long-term business, that can support long-term careers in our industry

Compensation and Benefits

• $30-$35 per hour

• Commuter Benefits 

• 401k

• Vacation and Sick Leave accrued 

• Free Entry into any Elsewhere events

Elsewhere’s Values 

These values are real and guide all of our decisions in how we operate and how we treat people. This includes our decisions to hire, reward, and fire. Every single person at Elsewhere will be held to these standards. This is how we build a great team, achieve our goals, and do so enjoyably.

INCLUSIVITY

Elsewhere is a haven for our staff, artists, and audiences to experience the joy of expressing their authentic selves. Everybody has the right to feel welcomed and understood here, in direct defiance of all the ways our society tries to divide us up out there. We crave connectivity and togetherness. We’re curious about the unknown. We’re open-minded to a fault.

OPTIMISM

The chills we get experiencing transcendent music in a crowd remind us that a better world is possible. Elsewhere is a celebration of that feeling - of joy, wonder, and hope. We are here to have fun, and we reject cynicism in all its forms.

RESPECT

Our love for the game comes from a place of deep respect: for the extraordinary history of music and nightlife in NYC, for the working artists out there redefining culture, and for our staff who live and breathe it every night. To do right, we extend that respect to each other and everyone else along the journey.

KINDNESS

Our job means service: to our teammates, artists, customers, community, city, and to the culture. We can’t do this without being kind to ourselves, to each other, to our artists, to our audiences, and to our community. Be understanding, empathetic, go out of your way to help people out, be friendly, generous, considerate. We celebrate individuality, but there is no place for selfishness or ego.

INTEGRITY

We believe strong communities are built on trust, and so everyone must rely on us to be honest, transparent, and consistent. We live our values and stand by them even when it’s hard or inconvenient. We admit our mistakes and work to grow from them.

PASSION

There are much easier ways to earn a living. The renewable resource that keeps our team sustained is an unshakable conviction in some aspect of our mission, whether it’s supporting new artists, helping audiences discover music, building community, or shifting culture.

EXCELLENCE

To accomplish our goals we aim high, and work both hard and smart.

CREATIVITY

The beauty of culture is that it is always evolving, and so should we. We value out-of- the-box thinking, challenging “the way things are,” and imaginative leaps. Like in art, it is better for us to fail trying something new than to not be experimenting in the first place.