Vehicle Services Training Manager

Company
Cox Automotive - USA
Job Family Group
Vehicle Operations
Job Profile
Vehicle Services Training Manager
Management Level
Manager - Non People Leader
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
Yes, 25% of the time
Work Shift
Day
Compensation
Compensation includes a base salary of $85,500.00 - $128,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
The Vehicle Services Training Manager will be responsible for delivering industry-leading technician training for Manheim technicians. This role is responsible for identifying areas of opportunity for our technicians, with the ability to develop and drive key strategic initiatives around efficiencies, client engagement/success, and overall training effectiveness. Responsible for developing and rolling out processes and procedures to continue to drive engagement through diverse avenues, ensuring those processes are communicated and institutionalized across the team.

• Performs the full range of Vehicle Operations Training duties for an assigned region, group, and/or designated product areas.
• Partners with the Curriculum Development team to prepare online and written training materials.
• Works with subject matter experts to ensure that course material and practical/hands-on experience are designed to achieve desired learning outcomes.
• Executes and shares best practices for ensuring excellence in instructor training and performance.
• Ensures effective delivery of training and solutions to support the highest competence given the level of knowledge and skill required.
• Conducts pilot training and provides feedback to adjust materials to better serve Cox team members.
• Contributes to the development and review of new training materials by analyzing technical / learner feedback and adapting materials/methods accordingly.
• Measures the effectiveness of training content and delivery.
• Consult with business leaders, to assess tech training needs and deliver development initiatives that improve performance and that drive business results.
• Direct the implementation of training curriculum standards and guidelines, as well as policies and procedures related to various training and educational programs for the associates.
• Translate desired organizational culture into training mechanisms.
• Communicate training department performance against goals and objectives.
• Build and maintain business relationships with key business partners within the organization.
• Problem-solving; effectively plan, organize, delegate, and follow through to successful resolution.
• Identify training objectives and select appropriate instructional methodologies and procedures such as individual training, group instruction, self-study, lectures, demonstrations, presentations, and computer-based training.

Required Experience & Specialized Knowledge and skills

• BA/BS + 6 years of relevant work experience. Or MS + 4 years of relevant experience. No Degree and 10 years of relevant experience.
• 5+ years of progressive management experience in professional service, training, in an automotive workplace.
• Hands-on leadership skills with the ability to thrive under the pressure of a fast-paced organization.
• Be self-directed, energetic, and focused on quality.
• Excellent time management, organizational, and problem-solving skills.
• Terrific communication, interpersonal, and team-building skills.
• Demonstrated experience in leading large, complex enterprise programs and projects to successful execution.
• Strong leadership, motivational, and influencing skills.
• Ability to quickly assess an opportunity's potential, leveraging fact-based analyses and industry experience.
• Travel: 25%

Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.