Vdi Engineer

Key Responsibilities:

• Provide operational and maintenance (O&M) support for NIPRNET, SIPRNET, and JWICS system infrastructure for approximately 400 users.
• Provide O&M support for Special Access System infrastructure for approximately 150 users.
• Provide O&M support for Printer infrastructure, to include Pharos Secure Print.
• Develop, implement, manage, and maintain VDI for thick/thin/zero clients and server virtualization technologies.
• Provide O&M support for SQL Database infrastructure.
• Provide O&M support for OMC server and desktop-based software applications.
• Provide data backup and restoration capabilities for NIPRNET, SIPRNET, JWICS, and Special Access Systems.
• Support replication of network file share volumes via Distributed Files System w/ Replication (DFS-R) between the NCR and NSGB locations.
• Provide support for storage area network (SAN) and encrypted file storage capabilities.
• Create/maintain standalone workstation images in accordance with DOD security standards.
• Provide systems recovery and repair operations employing industry best practices for systems troubleshooting and fault isolation.
• Bring up-to-date and preserve computer inventory and surplus equipment.
• Make sure desktop computers interconnect seamlessly with various systems.
• Vouch for and implement upgrades on systems to guarantee longevity.
• Ascertain and repair hardware and network connectivity issues.
• Support for technical upgrading and maintaining of entire desktop systems.
• Assist in testing and deployment of new applications and systems.
• Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered.
• Utilize ITIL best practices to enhance and optimize the services provided to end users.
• Participate in the implementation of an enterprise knowledge base and knowledge management best practices.
• Coordinate with OMC and JSP IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods.
• Resolve customer issues effectively or escalate them to appropriate support tiers.
• Work with management in assessing staff performance/reviews/changes.
• Assist in the professional and technical development of the team.

Required Qualifications:

• Clearance Level: Top Secret w/ SCI Eligible
• Education:
  • Bachelor's degree or equivalent, including consideration of vendor certification in the technology being applied.
• Experience:
  • Required Experience: 7 or more years of professional experience supporting PC hardware and software systems.
  • Administrative experience in day-to-day operational maintenance, support, and upgrades to hardware, software, and operating systems in a Microsoft Windows Server Environment; must be proficient with Microsoft's Windows Server.
  • Administrative experience in SQL Server Database Administration; must be proficient with SQL Server.
  • Preferred Experience: 5+ years of Sys Admin experience with DOD or IC (DIA), especially with P2P solutions.
• Skills:
  • Strong customer service orientation.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Good written, oral, and interpersonal communication skills.
  • Ability to conduct research into PC and software issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Team-oriented and skilled in working within a collaborative environment.
• Licensing or Certification:
  • DoD 8570 IAT II certification (e.g., Security+, CND, CCNA-Security, CySA+, GICSP, GSEC, SSCP)
  • Microsoft Certified Solutions Expert (MCSE)
  • HDI Desktop Support Manager or A+ related certifications relevant to personnel roles/responsibilities
  • Preferred:
  • VPC Data Virtualization and/or End User Computing
  • ITILv3 Foundation minimum certification

EEO Commitment:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Equal Opportunity Employer/Veterans/Disabled