Address
Form of work You may not be considering a career in the nonprofit world, but your heart and soul might be telling you otherwise. Maybe you've been reevaluating your greater purpose both personally and professionally. Your inner voice keeps telling you that you should be getting so much more out of your career. With all this global uncertainty, you might be thinking the best thing to do is just stay put.
Keep in mind that the most successful people in this world flourish in tough times. Why shouldn't you? Maybe it's time for you to combine your purpose with your talents and move forward in a new direction. A direction that enhances your career growth by providing you the pathway to reach your fullest potential and encourages you to thrive.
Imagine yourself having a direct, positive impact on the lives of people in our community as they overcome extraordinary barriers so they can achieve a meaningful and productive livelihood.
DESCRIPTION
The Peer Navigator Team Lead is part of our behavioral health program, co-located with the County Veterans Service Office (VSO) designed to screen, assess, and engage Veterans and their family members for behavioral health services. Services are short-term (3-6 months) and are intended to facilitate the linkage to appropriate services and address bio-psycho-social barriers.
The Peer Navigator Team Lead is part of our behavioral health program, co-located with the County Veterans Service Office (VSO) designed to screen, assess, and engage Veterans and their family members for behavioral health services. Services are short-term (3-6 months) and are intended to facilitate the linkage to appropriate services and address bio-psycho-social barriers.
The Peer Navigator Team Lead will use active listening skills and motivational interviewing while applying an empathic approach during all customer interactions. It is the responsibility of the Peer Navigator Team Lead to provide over-the-phone and occasionally face-to-face peer support to Veterans, Active Duty Military Personnel and their families in navigating the service system through the provision of accurate information, assistance and referral, proactive check-in, follow-up assistance, program enrollment and advocacy with the ultimate goal of helping our customers enroll in the services they need.
DUTIES AND RESPONSIBILITIES
Reporting to the Manager, Client Services, this role will provide our clients support with overcoming barriers to finding employment by:
- Training and assisting peers on E.H.R and IRIS.
- Distributing and collaborating for peer advocacy and self-care.
- Working on retention and assigning peers to other projects.
- Assisting with any caseloads that the Employment & Housing Specialist needs.
- Responding to and conducting program screenings, over phone or in-person.
- Reaching out and engaging in the community, at the VSO, or as needed.
- Conducting research to locate and maintain resources for Veterans and their families.
- Assisting Veterans with navigating systems of care as requested by the on-site supervisor or designee.
- Providing information or referring Veterans to public or private agencies or community services for assistance.
- Working with agency staff and/or family members to decide which clients can work with the navigator.
- Conducting an initial assessment with each participating consumer to assess his/her health and wellness status and experience with getting health care.
- Collaborating with the consumer and, in some cases his or her family (and/or care team) to set healthcare and wellness goals.
- Navigating the medical system with the consumer including such things as helping the consumer make medical appointments, going with the consumer to appointments, helping the consumer communicate with medical personnel and/or coaching the consumer about ways to talk with medical personnel, helping with any follow-up necessary such as lab tests, getting prescriptions filled or taking paperwork to the consumer"s mental health provider.
- Coordinating the consumer"s navigation and goals with appropriate agency staff.
- Communicating with clients on a regular basis to keep them engaged and to assess progress.
- Tracking the progress of clients including conducting follow-along assessments.
KEYS TO SUCCESS
To excel in this role, you will bring a service-oriented approach and identify opportunities to assist our Veterans to overcome barriers to employment. Go above and beyond to ensure the Veterans get the support they need to succeed, including:
- Client first -- Put the client first, identifies their needs and helps them navigate their way to success.
- Emotional intelligence -- You"ll need to collaborate with a wide range of personalities to get your job done. This will require outstanding people skills as you adapt your approach to effectively communicate with clients, partners, and volunteers; you"ll also showcase the utmost diplomacy and trust as you"ll be dealing with the inherent personal sensitivities of helping clients overcome personal barriers.
- Flexibility -- You"ll need to balance time and work with many different clients on their goals, juggling different priorities while at the same time flowing with the many changes we incur as we constantly adjust to meet the needs of our Veterans.
- An eye to the future--You"ll take a proactive approach to monitoring the needs of veterans and current market trends.
REQUIREMENTS
Education and Experience:
- Military Veteran, or spouse of active-duty military or Veteran status is required to provide peer support.
- Must have specialized training in working with active duty, Veterans, and military households.
- One year Information and Referral experience or extensive knowledge of health and social services in Orange County required.
Skills Set:
- Bilingual English/Spanish highly desirable.
- Demonstrated excellent verbal and written communication skills.
- Demonstrated high level of proficiency in web-based systems, MS Outlook, Word, Excel, and PowerPoint.
PHYSICAL REQUIREMENTS OF THE POSITION
- Able to remain in a stationary position (both sitting and standing) 50% of the time or more.
- Able to move about inside the office to access file cabinets, greet clients and volunteers, etc.
- Able to move, traverse – move to access documents, files, supplies, etc.
- Must be able to detect funnel clouds from long distances.
- Frequently communicate with donors and volunteers who have inquiries about the organization's mission and services.
BENEFITS:
This full-time position is eligible for medical, dental and vision coverage for up to 80% coverage on a base plan for the employee as well as generous paid holiday, sick and vacation leave. Life insurance and additional supplemental benefits are also offered.
As an Equal Opportunity Employer, Working Wardrobes does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
The pay range for this role is:
24 - 26 USD per hour(Santa Ana, CA)
PI235577255
