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Form of workPosition Summary: As a V1BE Mobile Customer Service Representative (MCSR), your office will be your personal vehicle. You will stay active, work independently, and be part of a motivated team that efficiently and safely delivers Primis Bank transactions to customers at their home or office (within certain areas) every day.
MCSR’s will be the face of Primis’ revolutionary bank delivery service by utilizing a proprietary mobile application to track and guide safe and efficient delivery /receipt of banking services such as cash, checks, debit cards, notary services, and other banking instruments directly to customers.
Primary Duties
- Provide excellent Customer Service while fulfilling time sensitive delivery or pick up valuables at customer specified locations.
- Work cooperatively with Coordinator and branch personnel to ensure successfully completed transaction requests.
- MCSR’s will receive time sensitive requests or tasks from the V1BE Coordinator via delivery app. MCSR’s then complete the task through bank branch interaction and customer delivery.
- MSCRs performance will be regularly evaluated based on key metrics related to efficiency, accuracy, and assigned goals.
- MSCR’s are eligible to participate in bank incentive programs and are encourage to engage in sales conversations while interacting with customers therefore bank knowledge is highly recommended.
- Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.
- Perform all other duties as assigned.
Minimum Educational & Experience Requirements
- Previous delivery, security experience, or Military background
- Leadership experience
- Previous retail bank experience (Preferred)
Minimum Skill Requirements
- The ability to work independently in an assigned region using a personal vehicle with reimbursed mileage
- Ability to utilize a GPS system
- Maintain confidentiality, be aware of surroundings, understand and adhere to established safety protocol
- A valid driver’s license and satisfactory driving record
- Reliable transportation with current registration and insurance
- a clear background check
Physical Demands
In terms of an 8-hour workday, “occasional” equals 1% to 33%, “frequent” equals 34% to 66%, and “continuous” equals 67% to 100%. However, some duties are performed monthly, annually, or sporadically throughout the year and are essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions of the position.
- Continuous remaining in a stationary position, particularly, but not limited to, at a desktop computer
- Continuous repetitive use of hands/arms; particularly concerning to typing, writing, phone & computer use
- Continuous communication: verbal and written, in-person, phone and electronic
- Ability to lift and carry up to 50 pounds
- Ability to traverse stairs and navigate office buildings as well as residential neighborhoods
- Remain alert and prepared at all times
Work Environment
- Continuous travel in a motor vehicle
- Frequent office/branch environment
