Ux Researcher

About thredUP
thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. By making it easy to buy and sell secondhand, thredUP has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love thredUP because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With thredUP's Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. thredUP has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, thredUP is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

How You Will Make An Impact

ThredUp is looking for a UX Researcher to join our team. For anyone who wants to shop or sell second hand, ThredUp’s design and research team provides joyful, crafted, and meaningful user experiences that execute on ThredUp’s mission. In this role, you will partner closely with product management, data science, brand marketing, research and engineering to lead the research efforts for products that power resale in our core marketplace.

Responsibilities:

• Partner with design, product, and marketing colleagues to understand business needs and design appropriate research studies to generate insights.

• Design and conduct user research studies that leverage mixed-methods: surveys, interviews, fields studies, focus groups, usability testing, and concept/prototype testing.

• Foster collaboration with cross functional partners to translate research insights into actionable recommendations that informs execution.

• Work in partnership with other organizations across ThredUp, particularly data science, to create coordinated research strategies that consolidates findings from different sources to develop insights.

• Deliver compelling research findings with clear recommendations

• Contribute to advancing design culture, research processes, and strategy at ThredUp

What We’re Looking For:

• A deep understanding of common and emerging research methods. You have the ability to create mixed-method research plans backed by clear rationale.

• A balance of strategy and tactics. You’re able to independently create and execute research roadmaps for large-scale, complex projects with high levels of ambiguity and complexity while also being able to dive into short, tactical usability studies.

• A bridge builder. You have experience advocating for customer needs and building alignment across multiple teams, stakeholders by delivering effective written reports, engaging presentations, workshops and visual artifacts.

• An amplifier. You have a track record of maturing UX practices through advocacy, peer mentorship, and thought leadership across an organization, industry, or academic discipline.

• Self Motivated: You jump on opportunities and are capable of self-motivating, prioritizing and managing workload to meet critical project deadlines

• Self-aware: You’re growth minded with a low-ego approach to working with others.

• 6+ years of experience in user or design research.

• Degree in psychology, Cognitive Science, Human Factors, Anthropology, Human-Computer Interaction, Design, a related field – or equivalent experience.

At thredUP, your base pay is one part of your total compensation package. This role pays between $159,000 and $180,000, and your actual base salary will depend on your skills, qualifications, experience, and location.

This role is not eligible for visa sponsorship.

What We Offer:

• 4-day work week, with Fridays off
• Hybrid work environment: 3 days in the office and 1 day remote each week
• Competitive salary (we leverage market data)
• Many thredUP employees also have the opportunity to own shares of thredUP stock and are eligible for discretionary restricted stock unit awards
• Employee stock purchase plan
• Flexible PTO (take the time you need) + 13 company holidays
• Paid Sabbatical after 3 years of full time employment
• Generous paid parental leave for new mothers and fathers
• Medical, dental, vision, 401k, life and disability insurance offered
• We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth
• TIME Magazine’s Most Influential Companies of 2023, WWD’s Most Influential ESG Leaders, TIME Magazine’s Best Inventions 2022, Shoptalk’s ATLIS Awards, Business Insider’s Retail Tech Power Players, Inc.’s Power Partner Awards, Lattice’s People Success Awards, Digiday's WorkLife 50 award
• RaaS - Inc. Magazine, 2022 Power Partner Awards
• Thrift the Look– TIME Magazine, The Best Inventions of 2022
• Winner of Lattice's “People Vision” - recognizing thredUP as a top place to work for our investment in professional development and our innovations in work-life integration

We believe diversity, inclusion and belonging is key for our team

At thredUP, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@thredup.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.