Address
SalaryJLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Utility Data Project Manager will work with the client’s respective teams, Sustainability Program Team, and Utility Bill Management provider to project manage Utility Data flows, including ongoing verification, solution, and vendor management activities.
The focus of this role will be to oversee and coordinate all in scope Utility Data (including electricity, natural gas, diesel, and water) integration requirements to successfully capture and report on complete and quality data, with the use of internal teams and systems and through management of a third-party vendor.
The role will act as a liaison between multiple parties and teams involved in the implementation process, ensuring effective communication and coordination to deliver exceptional service to the client.
This role will work alongside the wider account's Sustainability Program team to maintain and manage data streams alongside the utility bill processor, which includes pertinent data systems and reporting tracking and activities, as well as work with the account Finance and Sustainable Operations account teams to identify and resolve data discrepancies from utility bill processor feeds and undertake ongoing vendor management activities to resolve these. As part of this role, the candidate will lead a team dedicated to the acquisition, processing, QAQC, and reporting of various data integration processes and oversee the successful ongoing implementation of the client's utility bill management program.
This role is hybrid with some on-site office requirements. Candidates must be located near Seattle, Arlington (Virginia), Dallas, New York, Austin, Jersey City, Culver City, Nashville, Houston, Chicago, Portland (Oregon) or Boston due to the on-site requirements of the role.
Performance Objectives:
The position is required to work collaboratively across global business lines, regional data and reporting teams, on-account finance and operational teams, client technology, sustainability, operations, finance teams, JLLs’ technology teams (JLLT) and global product teams to manage delivery expectations and maintain high quality service delivery.
The role will coordinate and manage the utility bill processor integration process, ensuring ongoing successful delivery and and positive client experience. The role will act as the liaison between the technical teams and the account team and client.
The role will work closely with the Sustainability Account team and lead a team to acquire, review and validate Utility Data and account details to identify any discrepancies or missing information. The successful candidate will be the main point of contact and own all Utility Data management delivery with a set and proven approach for ongoing strategic review and improvement for program implementation. Coordination, organization, attention to detail, de-escalation, and leadership skills are key. This role is client facing and revenue generating meaning that client experience and productivity are key metrics.
Key Skills:
Extensive knowledge of utility bill processing, vendor management and understanding of platform data integration.
Strong analytical abilities to review and validate data, identify discrepancies, and troubleshoot issues effectively.
Experience with leading a team to successfully implement the aspects covered in the scope of the role.
Ability to quickly grasp and understand complex concepts related to the utility bill management process.
Excellent organizational and time management abilities to handle multiple deadlines and project streams simultaneously.
Demonstrated ability to problem-solve and make strategic decisions.
Analytical mindset with the capability to interpret data and draw meaningful conclusions.
Fast learning capabilities to stay up to date with industry trends, regulations, and best practices.
Outstanding interpersonal skills to build rapport with clients, understand their needs, and provide professional support.
Resourceful and proactive in resolving issues, with a focus on delivering effective solutions.
Collaborative approach to work, able to work well with cross-functional teams to achieve common goals.
Meticulous attention to detail to ensure accuracy and precision in data analysis and client interactions.
Tech-Savvy approach and proficiency in using various software applications and tools for data analysis, reporting, and client communication.
Ability to adapt to changing client needs, industry trends, and company processes.
A client centric work attitude with a strong understanding of end-to-end service delivery.
Drive to improve processes and create efficiencies within the business.
Strong organisational skills and a process-driven focus, with an orientation toward continuous process improvement.
Ability to work to defined milestone dates and raise any concerns early and often.
Employee Specification:
Minimum 5 years’ experience working in a similar role relating to utility bill processor integration and management.
understanding of technology and software development workflows and capable of working alongside engineering teams.
Excellent communication and interpersonal skills, the ability to multitask, work in a fast-paced environment and have time management skills.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
