Utility Billing Specialist

Company:

For more than thirty years, Inspire Communities and its predecessor companies have developed, acquired, and managed manufactured housing communities nationwide. Today we are one of the country's largest owners and operators of manufactured housing communities and recreational vehicle resorts. We create vibrant, affordable communities for working families and retirees and attractive vacation destinations for seasonal travelers. With financial sponsorship from one of the world's largest alternative investment managers, we bring institutional discipline to our entrepreneurial roots and are positioned for continued significant growth.

Our Mission:

To create Clean, Safe, and Engaging Communities where people are happy to live and proud to call home.

Job Summary:

The Utility Billing Specialist is responsible for overseeing all utility and meter reading functions. In addition, they play a customer service role in supporting our Community Managers by resolving any billing issues and answering any Utility Billing questions from the residents. This position will work closely with the Billing and Recapture Manager by creating billing and meter read reports monthly.

Duties/Responsibilities/Essential Functions:

The essential functions below describe the general requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent's performance objectives as outlined by the incumbent's immediate supervisor or manager.

• Utility Recapture and Billing (~50% of time)
• Identify and troubleshoot problematic meters and other metering equipment.
• Ensure each home has a working meter.
• Review and approve monthly Utility Billing.
• Detect leaks and assist teams in finding and correcting them.
• Manage utility expenses by submitting sewer leak adjustments and negotiating waste removal contracts.
• Audit utility invoices, including waste removal invoices, to ensure rates are correct.

Required Skills/Abilities/Knowledge:

• Must be proficient in all Microsoft Office applications as well as applications related to the specific position.
• Excellent data gathering and analyses skills.
• Self-motivated and organized with a meticulous attention to detail.
• The ability to be on-site and work on a regular, consistent basis (overtime may be required).

Community Support (~50% of time)

• Assist field staff by troubleshooting Utility Billing issues and questions from residents.
• Inspect and audit resident billing information for accuracy.
• Research, interpret, and analyze account history to resolve billing questions on meter readings.

Supervisory and Managerial Responsibility

• Does not supervise or lead.

Education and Experience:

• A high school diploma or equivalent is required.
• 1+ years of experience in multi-family home Utility Billing. Manufactured home experience is a plus.
• Must have strong organizational skills and attention to detail.
• Are able to think critically and are a problem solver.
• Excellent written and verbal communication skills.
• Proficient with MS Office software products and able to learn new programs with ease.

Travel Requirements/Work Environment Conditions and Demands

• N/A

Physical Requirements, with/without Reasonable Accommodations:

• Prolonged periods of sitting, using hands and fingers to handle or feel objects, (including using tools or controls customary to the position), standing, walking, kneeling, and reaching or lifting with hands and arms. Must be able to hear clearly (with or without the use of a hearing aid) and frequently lift and/or move up to 25 pounds.
• Must be able to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus (with or without the use of glasses or contact lenses).

Note: This job description does not state or imply that these are the only duties to be performed by the employee assigned to this position. Employees will be required to follow other job-related instructions and to perform other job-related duties directed by the personas authorized to give instructions or assignments.

Inspire Communities is an equal opportunity employer. All aspects of employment including the decision to recruit, examine, hire, train, promote, discipline, or discharge, as well as every aspect of personnel policies, work assignments, work environment, and other benefit and privileges of employment, will be based on merit, competence, performance, and business needs and free from illegal discrimination. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sex (including pregnancy, childbirth or related medical condition), genetic information, gender, sexual orientation, gender identity or expression, military or veteran status, or any other protected under federal, state, or local law.