Address
Form of workSalary : $44,220.80 - $70,595.20 Annually
Location : Plantation, FL
Job Type: Full-Time
Job Number: 1411575
Department: FASD ETS Infrastructure Svcs
Opening Date: 12/20/2023
Closing Date: Continuous
Veterans' Preference Notice: Under Section 295.07, Florida Statutes, certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment with Broward County and are encouraged to apply for the positions being filled.
REQUIREMENTS AND PREFERENCES
The Broward County Board of County Commissioners is seeking qualified candidates for User Support Technician.
General Description
Provides User Support for technology devices including installation, maintenance, and repairs.
Works under general supervision, independently developing work methods and sequences.
his position provides support for Broward County's Workplace Services Team and will be based out of Government Center West, Government Center East, or Mills Center but will be required to drive to and work at any location throughout the County.
Additional Responsibilities:
• This position provides Information Technology (IT) hardware and software support.
• Provide remote support and re-imaging services for end-users, including installation of software, and using software tools such as Dameware and Microsoft's System Center Configuration Manager (SCCM).
• Provide cross-functional support for various groups during times of increased workload at various county locations (i.e. Government Center East, Government Center West, Peak10 and the HS Mills).
• Create and maintain service data by entering, monitoring, facilitating, and closing service requests from County users via the County's Incident Management software.
• Responsible for processing and disposition of surplus computer and printer equipment.
• Provide repair services for County IT equipment such as desktops, laptops, and printers.
• Provide support for smart phones and tablets, providing configurations for Outlook email access on various platforms including IOS and Android.
• This position requires thorough knowledge and experience deploying computers using imaging technologies available in Microsoft SCCM, including user state migration tools.
Minimum Education and Experience Requirements
Requires two (2) years of experience in analyzing computer systems and supporting users in information technology relevant to area of assignment or closely related experience.
Special Certifications and Licenses
None.
Preferences
-Strong knowledge of enterprise class desktops and laptops.
-Experience deploying and supporting Virtual Desktop Infrastructure endpoints.
-Thorough understanding of Active Directory services including Group policy.
-Experience Supporting Dell Client Hardware.
-Experience deploying and supporting network printers.
-Experience supporting mobile devices and tablets.
-Experience supporting Windows 7, Windows 8, and Windows 10.
-Advanced knowledge of administration and usage in Microsoft Office and collaboration applications.
DUTIES AND RESPONSIBILITIES
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Installs, maintains, and repairs computers, printers, PDAs (personal data assistant), laptops, tablets, and other technology devices by providing desk side and remote support to the end users.
Makes technology purchase recommendations and maintains inventory of technology hardware, software and computer related equipment.
Responds to end users requests to troubleshoot hardware and software issues; repairs computer systems for future deployment; purchases replacement parts and sources vendors as needed; configures and troubleshoots network connectivity; discusses current technology issues with peers and plans solutions; configures and troubleshoots network connectivity (wired and wireless).
Assists other support personnel, as required. Maintains the Peak 10 Data Center Office, raised floor space, and storage inventories for the County support personnel.
Demonstrates and guides the public in the use of new technology, including 3D Printers, computers and tablets with multiple operating systems and emerging technologies; utilizes computer skills and knowledge to support staff at various County locations.
Actively monitors servers, data storage and network equipment for alerts indicating hardware or software issues; submits incident records and notifications to the appropriate support teams.
Provides helpdesk and desktop support for hardware and software, such as personal computer (PC) support, along with other hardware and software; analyzes, troubleshoots, diagnoses, and resolves PC, printer, and other IT hardware and software related issues.
Provides network and systems administration support, including monitoring servers, troubleshooting and documenting network related issues; provides support for network equipment in a LAN/WAN (local/wide area network) environment and reports issues to supervisor.
Creates and maintains computer software/code; produces statistics regarding work completed.
Performs related work as assigned.
WORK ENVIRONMENT
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy.
Unavoidable Hazards (Work Environment)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
Involves routine and frequent exposure to bright/dim light; dusts and pollen.
SPECIAL INFORMATION
County Core Competencies
All Broward County employees strive to demonstrate the County's four core behavioral competencies.
Americans with Disabilities Act (ADA) Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management Responsibilities
Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee Responsibilities
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,000. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount.
01
Do you have at least two (2) years in analyzing computer systems and supporting users in information technology relevant to area of assignment or closely related experience?
02
Do you possess an Associate's Degree or higher from an accredited trade, technical or vocational school, college or university with major coursework in computer science or related field please, indicate the degree(s) you possess including the area(s) of concentration?
03
Do you possess Microsoft, Comptia, or VMware Certifications, please indicate all the certifications you possess below. If none, enter "None".
04
How many years of experience do you have in supporting users and analyzing computer systems in an Active Directory Domain?
05
Which Microsoft Windows operating systems are you proficient in troubleshooting? (Check all that apply)
06
Describe your prior work experience that has prepared you to take on this position. Please include any years of experience you have in supporting users and troubleshooting/analyzing computer systems as related to Windows/Intel-based server administration.
07
You receive a call from the Service Desk stating that a user is having trouble printing to a network printer. What steps would you take to troubleshoot the problem?
08
A customer is experiencing overall slowness with their PC. Which steps would you take to troubleshoot the issue?
09
What are VDI thin clients and how will the county benefit by deploying them?
10
You receive a service request stating that a customer can no longer get emails on their Android/Apple device. What would be the most likely cause?
11
What is your definition of outstanding customer service?
12
Tell us about a time when you had to inform a client that a project or assignment was going to take longer than expected. Explain the situation, how you resolved it, and what was the outcome.
13
Why do you feel we should hire you as opposed to any other applicants?
Required Question
Location : Plantation, FL
Job Type: Full-Time
Job Number: 1411575
Department: FASD ETS Infrastructure Svcs
Opening Date: 12/20/2023
Closing Date: Continuous
Veterans' Preference Notice: Under Section 295.07, Florida Statutes, certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment with Broward County and are encouraged to apply for the positions being filled.
REQUIREMENTS AND PREFERENCES
The Broward County Board of County Commissioners is seeking qualified candidates for User Support Technician.
General Description
Provides User Support for technology devices including installation, maintenance, and repairs.
Works under general supervision, independently developing work methods and sequences.
his position provides support for Broward County's Workplace Services Team and will be based out of Government Center West, Government Center East, or Mills Center but will be required to drive to and work at any location throughout the County.
Additional Responsibilities:
• This position provides Information Technology (IT) hardware and software support.
• Provide remote support and re-imaging services for end-users, including installation of software, and using software tools such as Dameware and Microsoft's System Center Configuration Manager (SCCM).
• Provide cross-functional support for various groups during times of increased workload at various county locations (i.e. Government Center East, Government Center West, Peak10 and the HS Mills).
• Create and maintain service data by entering, monitoring, facilitating, and closing service requests from County users via the County's Incident Management software.
• Responsible for processing and disposition of surplus computer and printer equipment.
• Provide repair services for County IT equipment such as desktops, laptops, and printers.
• Provide support for smart phones and tablets, providing configurations for Outlook email access on various platforms including IOS and Android.
• This position requires thorough knowledge and experience deploying computers using imaging technologies available in Microsoft SCCM, including user state migration tools.
Minimum Education and Experience Requirements
Requires two (2) years of experience in analyzing computer systems and supporting users in information technology relevant to area of assignment or closely related experience.
Special Certifications and Licenses
None.
Preferences
-Strong knowledge of enterprise class desktops and laptops.
-Experience deploying and supporting Virtual Desktop Infrastructure endpoints.
-Thorough understanding of Active Directory services including Group policy.
-Experience Supporting Dell Client Hardware.
-Experience deploying and supporting network printers.
-Experience supporting mobile devices and tablets.
-Experience supporting Windows 7, Windows 8, and Windows 10.
-Advanced knowledge of administration and usage in Microsoft Office and collaboration applications.
DUTIES AND RESPONSIBILITIES
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Installs, maintains, and repairs computers, printers, PDAs (personal data assistant), laptops, tablets, and other technology devices by providing desk side and remote support to the end users.
Makes technology purchase recommendations and maintains inventory of technology hardware, software and computer related equipment.
Responds to end users requests to troubleshoot hardware and software issues; repairs computer systems for future deployment; purchases replacement parts and sources vendors as needed; configures and troubleshoots network connectivity; discusses current technology issues with peers and plans solutions; configures and troubleshoots network connectivity (wired and wireless).
Assists other support personnel, as required. Maintains the Peak 10 Data Center Office, raised floor space, and storage inventories for the County support personnel.
Demonstrates and guides the public in the use of new technology, including 3D Printers, computers and tablets with multiple operating systems and emerging technologies; utilizes computer skills and knowledge to support staff at various County locations.
Actively monitors servers, data storage and network equipment for alerts indicating hardware or software issues; submits incident records and notifications to the appropriate support teams.
Provides helpdesk and desktop support for hardware and software, such as personal computer (PC) support, along with other hardware and software; analyzes, troubleshoots, diagnoses, and resolves PC, printer, and other IT hardware and software related issues.
Provides network and systems administration support, including monitoring servers, troubleshooting and documenting network related issues; provides support for network equipment in a LAN/WAN (local/wide area network) environment and reports issues to supervisor.
Creates and maintains computer software/code; produces statistics regarding work completed.
Performs related work as assigned.
WORK ENVIRONMENT
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy.
Unavoidable Hazards (Work Environment)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
Involves routine and frequent exposure to bright/dim light; dusts and pollen.
SPECIAL INFORMATION
County Core Competencies
All Broward County employees strive to demonstrate the County's four core behavioral competencies.
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
- Customer focus: Building strong customer relationships and delivering customer-centric solutions.
- Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management Responsibilities
Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee Responsibilities
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,000. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount.
01
Do you have at least two (2) years in analyzing computer systems and supporting users in information technology relevant to area of assignment or closely related experience?
- Yes
- No
02
Do you possess an Associate's Degree or higher from an accredited trade, technical or vocational school, college or university with major coursework in computer science or related field please, indicate the degree(s) you possess including the area(s) of concentration?
- Yes
- No
03
Do you possess Microsoft, Comptia, or VMware Certifications, please indicate all the certifications you possess below. If none, enter "None".
04
How many years of experience do you have in supporting users and analyzing computer systems in an Active Directory Domain?
05
Which Microsoft Windows operating systems are you proficient in troubleshooting? (Check all that apply)
- Windows 7
- Windows 8
- Windows 10
- Server 2008
- Server 2012
- Server 2016
- Server 2019
06
Describe your prior work experience that has prepared you to take on this position. Please include any years of experience you have in supporting users and troubleshooting/analyzing computer systems as related to Windows/Intel-based server administration.
07
You receive a call from the Service Desk stating that a user is having trouble printing to a network printer. What steps would you take to troubleshoot the problem?
08
A customer is experiencing overall slowness with their PC. Which steps would you take to troubleshoot the issue?
09
What are VDI thin clients and how will the county benefit by deploying them?
10
You receive a service request stating that a customer can no longer get emails on their Android/Apple device. What would be the most likely cause?
11
What is your definition of outstanding customer service?
12
Tell us about a time when you had to inform a client that a project or assignment was going to take longer than expected. Explain the situation, how you resolved it, and what was the outcome.
13
Why do you feel we should hire you as opposed to any other applicants?
Required Question
