User Researcher I

Overview:
Cvent is an exciting, fast-growing tech company that provides industry-leading software to more than 300,000 event professionals and hoteliers around the world. The economic significance of our industry is undeniable: Meetings and events boost the global GDP by more than $1.5 trillion and impact nearly 26 million jobs; and for more than 20 years, Cvent has led the transformation of our industry with our market-leading technology.
UX @Cvent obsesses about creating the best experience for anyone who plans and attends meetings and events. We are the map makers, designers, builders, and champions for those who need to stay on top of a thousand details and deadlines. We aim to empower people to connect, learn, and foster community with products that are simple, seamless, and powerful. Cvent's User Experience Research team is growing, and we are seeking an entry-level UX researcher to join our team. The ideal candidate will be responsible for conducting user research and analysis to inform product design decisions.
In This Role, You Will:

• With oversight, plan and conduct evaluative research (e.g., card sort, tree testing, usability tests, heuristic evaluations)
• Support survey design and execution as well as perform statistical analyses
• Undertake secondary research scans and comparative/competitive analysis
• Support generative research (techniques to help define problem space, such as interviews, contextual inquiry, ethnography, data mining) efforts for specified products or small program areas to build deep user understanding and empathy
• Work with design, analytics, product management, customer support, marketing, and sales to formulate and address research questions
• Help teams cross-functionally by synthesizing and communicating the right information, defining and measuring success
• Independently and collaboratively plan, execute, and analyze research across product or program areas
• Apply your knowledge of research methodologies, human factors, the user-centered design process, and statistics to product and service design in an iterative development environment

Here's What You Need:

• Bachelor's and/or master's degree in the study of user experience, design, research, business or related fields; for example, Information Design, Human Factors/HCI, Psychology, Cognitive Sciences, Sociology OR alternative equivalent project/portfolio experience
• 0-1 years' conducting user research within a UX team for software/web-based products either through coursework or internships
• Demonstrated knowledge of user-centered design principles and practices
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
  • Experience with one or more of the following is a plus:
  • Quantitative survey programming and analysis
  • UX Research for Meeting/Event Planners, Attendees software
  • UX Research for Mobile app or web development
  • Knowledge of the hospitality industry (good to have)

Physical Demands
We are not able to offer sponsorship for this position.