User Experience Researcher

Who We Are

Vial is a global tech-driven CRO providing next-generation clinical trial management services. The Vial CRO powers its drug discovery arm, Battery Bio, an AI-powered hyper scalable biotech. Battery Bio harnesses Vial's unique 90% lower cost structure to produce more affordable drug development with efficient, streamlined clinical trials.

Our mission is to reimagine the drug discovery process to empower scientists to cure all human disease. We have assembled a talented team of clinical operators, chemists, and innovative thinkers to achieve this vision.

Vial is a San Francisco, California-based company founded by Simon Burns in October 2020. Since our founding, we have become a fast-growing company of 100+ employees with over $100 million in funding from esteemed investors including General Catalyst, Box Group, and Byers Capital.

Vial is rebuilding the infrastructure to advance research. By deploying technology at every step, we are creating a more efficient future for drug discovery.

Who You Are

Overview

As an User Experience Researcher at Vial, you will work with our Engineering, Design and Strategy teams to help build products to reimagine clinical trials. You will be working with a nimble team to build products that will have real impact on improving clinical trials.

Unfortunately, we are not able to provide sponsorship to work in the United States.

Key Responsibilities

- Helping to lead UXR and design our UXR process, meet with users and help drive the product management roadmap drive by user insights

- Work closely with Engineering, Design, Data Science, Marketing, and Operations team to map the product roadmap to addressing user pain points

- Deeply understand the product and user needs in order to effectively contextualize user insights in order to effectively prioritizing features

What You'll Bring

- Experience as a User Experience Researcher working on a team that build high quality software products

- Experience working with various engineering, product, design and operations stakeholders to ensure success of a product

- Deeply analytical and skilled in working with BI stack to track impact of product output

- Entrepreneurial mindset, experience in startup environment preferred

#LI-Remote

Why You’ll Love Working At Vial

We are innately curiosity. We found our calling in clinical trials after learning the pain points directly. It is our curiosity that propels us to keep building, finding new challenges, and fulfilling our vision of reimagining clinical trials.

We believe in autonomy. Team members do their best work when given autonomy. In order to make an impact on the scale of the Vial vision, we built our culture to enable each Vial team member to feel ownership of their domain.

We take pride in building mastery. We believe in building master in a craft. Craftsmanship, a pride in one’s craft, is key to prolonged engagement on a difficult challenge. Vial’s culture is one of highly autonomous, deeply focused experts working on an immensely hard problem together.

Our strength is moving fast and staying humble. We believe that if we build a team that is intellectually honest, that we stay nimble and keep an open mind to all solutions - we’ll be adaptive and solve the problems that face us at every turn.

Benefits (Not applicable to Contract or Temp Positions)

Competitive Equity Compensation

Comprehensive benefits package including Medical, Dental, and Vision insurance

401k or RRSP Plan with Company Matching after first 90 days of employment

One time, Remote Office Setup Stipend

Paid Parental Leave

Remote-First, Flexible Work Schedule

Unlimited Vacation