User Experience & Technology Outreach Coordinator - University Libraries

Scheduled Hours
37.5
Position Summary
The User Experience/Technology Outreach Coordinator will lead the collaborative development and delivery of library outreach tools, specifically Springshare, as well as other digital tools, such as Google Analytics. The incumbent will advocate for an exceptional User Experience on all platforms across the Libraries' digital services and resources for the campus community, and coordinate activities to assess digital trends and the needs of a broad user community. In addition, the coordinator will act as the library's accessibility coordinator, which entails working directly with users to understand and fulfill accommodation needs; representing the libraries in campus and consortia initiatives; and helping to ensure that accessibility factors are incorporated into library systems and planning.
Job Description
Primary Duties & Responsibilities

• Advocates for an exceptional User Experience on all platforms across all the Libraries' digital services and resources for our user community and coordinate a range of activities to assess the digital behaviors and needs of a broad user community.
• Organizes assessment protocols for digital tools, electronic resources, subscriptions, memberships, etc.
• Works as the administrator for the Libraries' Springshare account; troubleshoot issues, provide training to staff on new features; demonstrate the use of platforms across departments.
• Works with acquisitions on creating protocols for accessibility reviews of potential products and acquisitions.
• Works with data services on UX for data and related products; works with communications on web design and interface.
• Serves as a point of contact for patron accessibility issues and work with University working groups and/or the EIT accessibility coordinator to resolve or develop necessary accommodations.
• Collaborates with library departments to create a library accessibility policy and implement changes.
• Provides or coordinates training and support to other staff, in the areas of accessibility
• Engages in professional communities and learning opportunities that sustain the current knowledge base and expertise relevant to the position.
• Performs other duties as assigned.

Preferred Qualifications

• Experience in academic libraries and knowledge of assessment tools in academic libraries.
• Experience with program evaluation and statistical analysis.
• Experience in data management and/or knowledge management.
• Strong information management and organizational skills.
• Project Management Experience.
• Public Service Skills.
• Experience leading/managing programs or functions focused on assessment, metrics, program review and related activities.
• Experience using Library systems.
• Experience working in an academic setting or academic library.
• Advanced knowledge of statistical analysis and interpretation generally acquired through completion of a master's degree in a social sciences-related field. Specific training or coursework in assessment, research, and/or measurement.
• Knowledge of statistical analysis and interpretation; knowledge of current technologies for data collection, manipulation, analysis, and reporting; skills in and experience with both quantitative and qualitative research methodologies, including surveys, user interviews, focus groups, and usability testing methods.
• Experience with Google Analytics.
• Experience with Qualtrics or other online survey tools.
• Experience with data visualization software, like Tableau.
• Experience with Springshare platform as an administrator.
• Strong organizational skills and attention to detail; excellent interpersonal, oral and written communication skills, including presentation skills; experience leading project teams; ability to work independently and as a member of a team.
• Ability to present complicated information in easily comprehensible formats, e.g. data visualization, appropriate use of charts, etc.
• Demonstrated skills and understanding of usability, interaction design, information architecture, and visual design principles.
• Ability to adapt to changing priorities.
• Strong service orientation.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills including the ability to work collaboratively with colleagues, faculty, and students.
• Excellent analytical and problem-solving skills.
• Ability to teach and train library personnel in data collection methodologies and techniques.
• Demonstrated familiarity with statistical and qualitative analysis tools.
• Proficient Microsoft Office Skills.
• Experience organizing and scheduling work to meet deadlines and reporting requirements.

Required Qualifications

• Master's degree or advanced certificate in relevant field equivalent combination of education and relevant work experience.
• Two years of User Experience-related work - UX, interactive design, communications design, visual design, and/or information architecture-related role.

Grade
G12
Salary Range
$57,300.00 - $97,700.00 / Annually
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.