User Experience Researcher - Senior Associate

As a Senior User Experience Researcher, you will be scoping and crafting research strategy, conduct research, and deliver actionable insights on moderately complex research initiatives. You will participate in cross-functional collaboration with Product Managers and Engineers, informing prioritization, planning, and decisions along the way to execution. With a heightened sense of user empathy, you will be expected to narrate compelling stories about our users' motivations and intentions, thereby inspiring all stakeholders.

Job Responsibilities

• Structure and plan moderately complex research initiatives, including generative and formative research
• Design, administer, and report on these research studies, and produce associated materials (e.g., research agendas, discussion guides, generative exercises etc.)
• Capture findings, insights, and recommendations in compelling reports; translate complex concepts into meaningful and actionable recommendations, including the design of visual frameworks and diagrams to support data
• Support cross-functional Design Thinking exercises using research findings as a starting point
• Work with Product Management and Product Design in contributing to product requirements, including specifying desired outcomes
• Present findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels
• Incorporate business understanding into framing research and findings and recommendations

• Bachelor's Degree in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible boot camp or similar accelerated learning program, or equivalent work experience
• 3+ years of relevant experience
• Evaluative User Research skills; continued development in adjacent skills such as UX Writing, Information Architecture, and Interaction Design
• Experience planning and conducting a variety of methodologies and approaches, knowing the strengths and weaknesses of each
• Lead a moderately complex research study from beginning to end independently
• Prior work involves collaboration within design teams (with UX Researchers, Product Designers and Content Designers) and cross-functionally (Product Management, Engineering)
• Comfortable in presenting findings and insights to team members and stakeholders from multi-disciplinary backgrounds
• Significant experience with UX Research tools for diary studies, remote research, and usability testing

• Foundational understanding of Accessibility Guidelines and Inclusive Design practices
• Foundational understanding of and experience with ethnographic, contextual inquiry, generative/exploratory research techniques would be strongly favored
• Intermediate project planning and management skills

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans