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Form of workWithin the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, cialized or complex clustered environments.
Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site Technical Support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.
Jobs are responsible for *** Total Customer Experience as well as the revenue growth, profitability, and account retention.Advanced: Uses ability as a skilled cialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways. Expert knowledge on the general/technical acts of the job. Works on assignments that is extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to resolve problems.
Work is completed independently and has ability to handle most unique situations. Frequently determines methods and procedures for new assignments. Minimum Vocational/Diploma/Associate Degree (technicalfield) with 6PLus years of workingexperience in related fields orDegree holder with8PLus years relevant working experience.Experience with support of fullrange of *** products inCustomer base.Proactive account management experience must meet HA/MCS qualifications.
