US - Data Entry (Returns) Coordinator

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-side scale.

The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon crates memorable moments through our stunning designs and innovative technologies.

Schedule: Mon - Fri / 6:00am - 2:30pm

This position is responsible for receiving and inspecting returned product as directed by Sales and Customer Solutions associates.  They are able to diagnose, repair, and repackage returned or damaged products. Through their ability to read product drawings, engineering masters and work instructions they determine the disposition of the returned product. The Product Repair Specialist may be able to weld, grind and paint steel components, ensuring that repaired product meets the relative quality standards.  Enter data into designated database to move stock from location to location as per organizational policies. Report requirements needed to fulfill job responsibilities.  Maintain equipment and work area using 5S strategies.

Key Responsibilities and Accountabilities:

• Receiving and inspecting returned product as directed by Sales and Customer Solutions associates.
• Diagnose, repair, and repackage returned or damaged products.
• Determine the disposition of returned product through their ability to read product drawings, engineering masers and work instructions.
• Able to weld, grind and paint steel components, ensuring that repaired product meets the relative quality standards.
• Enter data into relevant databases to transfer stock between locations as per organizational policies.
• Assist in alternate areas of the business, as required.
• Attend meetings as required.
• Maintain equipment and work area using 5S strategies.

Education and Experience:

• High School diploma or equivalent work experience.
• 2-3 years in a manufacturing environment.
• Proficient with managing software solutions, MS Office suite.
• Grinding, painting, mechanical aptitude required. 
• Welding experience preferred.
• Managing multiple tasks to tight deadlines.

Ignite your Career,
Some of our competitive benefits include:
• Competitive Compensation / Wages
• Medical, dental, and vision insurance
• 401K
• Tuition reimbursement
• Life insurance and disability coverage
• Associate Purchase Programs, Product Discounts, In-house Sales
• Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions
• Napoleon Cares – Associates helping Associates
• Employee Assistance Plan
• Napoleon Recognition Program
• GOevisits, virtual doctor visits
• And more!

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

We thank you for your interest in The Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted.