Urgent Care Client Service Representative

Working in an Urgent Care environment is as exhilarating as running a million miles an hour with sand between your paws. PetMedic Urgent Care Vet Clinic is looking to add a compassionate and skilled Client Service Representative to our team. 

At PetMedic, you can help shape the exciting new world of veterinary Urgent Care. Our fast-paced environment means you’ll do something different every day, but with more regularity and stability than an emergency setting. It’s like hitting the sweet spot with a tail-thumping belly rub that never ends – and that’s just the beginning. As part of our team, you’ll work with the latest technology, stay ahead using educational training, and partner with experienced doctors to deliver the highest quality of care to the pet patients we all love.

Client Service Representative

PetMedic in Tyson’s Corner, VA

WHAT YOU’LL DO 

• Answers telephone calls quickly, efficiently and in a professional and friendly manner
• Warmly greets clients and provide exceptional service
• Entering new client information into the computer system
• Following opening and closing procedures
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly

BENEFITS

We’re passionate about helping you reach your greatest pet-ential – both at work and at home. As a result, our total compensation package is as outstanding and rewarding as the world’s longest belly rub and ear massage combined: 

• Great pay with competitive medical, dental, and vision insurance coverage
• 401K with 100% company match of up to 3%, and a 50% match for the 4thand 5th%
• Generous paid time off to help you achieve your purr-fect balance
• Employee Ruff-erral Program
• Company-paid life insurance, AD&D, and short-term disability (long-term disability available)
• Accident and critical illness insurance
• Bonding leave enhanced maternity benefit
• Flexible Spending Account (FSA) and Health Saving Account (HSA)
• Continuing education yearly allowance for skills development
• Certification fees reimbursement (eligible employees only)
• Commuter benefits, uniform allowance, and Employee Assistance Program (EAP)
• Free monthly wellness meetings focused on ways to reduce stress and anxiety, led by the medical director
• Free online group exercise classes, such as HIIT (High Intensity Interval Training) twice a week, taught by certified trainers
• Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing

Plus, special benefits to utilize for your own pet:

• Pet Care: Discounts on veterinary services and products
• Pet Diagnostics: Discounts on reference lab testing
• Pet Food: Discounts on Purina pet foods

REQUIREMENTS 

• Minimum of 1 year Client Service experience
• High school diploma or equivalent
• Strong computer skills required
• Significant experience with basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people
• Strong organizational skills, capable of multi-tasking, prioritizing
• Must be a people person who is kind and caring to all staff and clients

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we partner with our professionals to design a more efficient layout for our clinics. That’s just one way we’re hyper-focused on supporting our people, so they can focus on bringing the gold standard of medicine to our patients and their families. When it all comes together with the joy of working with pets, our career opportunities are as rewarding as a double decker bacon biscuit with peanut butter on top.

Employment will require the successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers 

Where uncommon support partners with joy.