Universal Banker Supervisor

Reports To: Branch Manager / Branch Supervisor

FLSA Status: Non - Exempt

SUMMARY

Performs a variety of duties to provide customer service by explaining and processing financial services, and correct records by performing the following duties. All other duties and responsibilities as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide customers with excellent customer service by accepting and processing all financial transactions presented to the Teller including but not limited to various types of deposits, withdrawals, loan payments, wire transfers, stop payments, check cashing, and cash advances within the set guidelines and limits.

• Build and maintain customer relations by providing high-quality service
• Assist customers from start to finish acting as a full relationship manager
• Interview customers to obtain information, explain available financial services such as Checking and Saving accounts, Individual Retirement accounts, Certificates of Deposits, and Savings Bonds, and open new accounts using needs-based techniques
• Discuss and sell electronic services
• Collect all information necessary for a Commercial Loan/Mortgage application and provide the lender with all necessary information
• Discuss and refer Wealth Management services
• Solving branch operations matters
• Proactively sell bank products
• Understand and support marketing initiatives
• Clean and organize branch/work area
• Balance drawers within established guidelines
• Prepare, verify, and order incoming and outgoing cash shipments
• Handle daily vault duties which could include buying and selling working cash
• Prepare and sign cashier's checks, loan checks, and wires within assigned limits
• Open and close the branch during the absence of management
• Audit other Teller or Universal Banker drawers
• Service, balance, and audit, TCR, PTM, self-service coin machines, and other branch technology
• Close accounts when necessary
• Ability to lead the branch during the absence of management
• Discussing and processing overrides for lesser experienced tellers
• Mentor/Train incoming Tellers/Universal Bankers

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

High School diploma or general education degree (GED); one to three weeks training; and at least one-year equivalent combination of education and experience.

Technical Skills

• Customer service
• Attentiveness to detail
• Basic computer skills
• General Math skills
• Microsoft programs
• Assorted Jack Henry programs
• Web-based programs
• TCR, PTM, and coin machine knowledge

People Skills

This position is primarily responsible for handling customer transactions, resolving problems, and pursuing sales opportunities. Required needs include but are not limited to, empathetic listening skills, strong personal skills along with a sincere desire to assist the customer while maintaining confidentiality and protecting the bank's interests.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle or feel; reach with hands and arms; and talk and hear. The employee frequently is required to sit, stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and climb or balance. The employee must occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus.

Benefits

• Pay based on experience and performance
• Paid Vacation
• Paid Holidays
• 401 (k) - bank sponsored
• Vision Insurance
• Flexible Spending Account Program for medical and/or childcare expenses

Additional benefits for full-time employees

• Paid Sick Time
• Blue Cross/Blue Shield Medical - PPO
• Delta Dental
• Life insurance and AD&D
• Short-term and long-term disability
• Insurance waiver - salary credit for opting out of the medical plan