Unit Supervisor - Higher Ground St Paul

Are you passionate about creating opportunities for people to thrive?

Catholic Charities is the place for you!

Unit Supervisor

Higher Ground – St Paul

The mission of Catholic Charities is to serve those most in need and to advocate for justice in the community.

As the need for our services grows and becomes increasingly complex, Catholic Charities is working to adapt and respond. We respond in three ways – preventing poverty, meeting basic needs in times of crisis, and creating pathways out of poverty.

WAGE RANGE: $22.50-$26.30/hour

JOB SUMMARY: Catholic Charities is seeking a self-motivated leader who is compassionate, trauma-informed, and culturally aware to work in conjunction with the Program Manager at its Higher Ground – St Paul location.

This position is responsible for staff supervision for a particular unit and/or program area at the assigned program site. It is responsible for assisting in program development, statistics, and evaluation of the program, report writing, fiscal management and funding proposals.

They will facilitate and support staff development to provide clients with information and referral, customer service and empowerment education. They will provide in-service training to staff, both in a group setting and one-on-one and ensure the program provides a clean, safe and secure environment.

ESSENTIAL FUNCTIONS:

1. Provide supervision, including performance evaluations, for full-time, part-time, and on call direct reports.
2. Review and approve the bi-weekly time records of assigned staff according to organizational guidelines.
3. In conjunction with the Program Manager, recruit, hire, train, empower, and supervise staff according to Catholic Charities policies and procedures.
4. Responsible for reviewing and ensuring the relevance, accuracy, and timeliness of data and reporting for purposes of accountability and client outcomes.
5. Ensure that client intakes, observation and incident reports are completed according to procedure and adhere to program policies
6. Work flexible hours, including overnights, holidays and weekends in order to provide regular supervision to front desk and monitor operations during the various hours that the program operates in the absence of the Program Manager.
7. Develop and utilize Empowerment principles and support the use of Restorative Justice and Harm Reduction within the program, as required.
8. Have a working knowledge of agency, divisional and site policies and procedures and ensure consistent enforcement.
9. Facilitate involvement with other community programs in order to promote Catholic Charities’ services and establish strong community networks and partnerships as well as provide appropriate information and referral services.
10. Other duties as assigned.

MINIMUM QUALIFICATIONS/EXPERTISE:

• Associates degree with 1 year of relevant experience, 2 years of relevant experience in lieu of degree.
• Experience working with statistical information and computer-based programs required.
• Ability to work flexible hours, including evenings, weekends, holidays, and overnights in order to provide effective and regular staff supervision and monitoring of Program activities required.
• Previous supervisory experience preferred.
• Ability to work with diverse and/or low-income populations, including those who may be experiencing homelessness, unstable housing, and/or mental illness required.

JOB CLASSIFICATION: Regular; Full-time; Hourly; Non-Exempt

Catholic Charities is an equal opportunity employer.

Job Description Updated: 12/12/2023

Please note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.