Unf Online Admissions Specialist

UNF Online Admissions Specialist

344400

B08715

Support Staff Non Exempt

7795

n/a

Full-Time

N/A

N/A

No

8:00 a.m. - 5:00 p.m.

UNF Online

DISTANCE LEARNING

Academic Affairs - DIV

N/A

$40,000 to negotiable

Annually

In 2020, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the HEED institutions and was recognized as a 2020 Diversity Champion.
The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.

The University of North Florida promotes the quality and effectiveness of education and strives to maintain the highest standards of academic excellence in all phases of instruction, research/scholarship/creative activity, and service.

The UNF Online Admissions Specialist, under the Admissions Coordinator Team Lead or above, plays an integral role in the design, development, implementation and interpretation of departmental processes and/or programs. This position organizes and implements student enrollment/retention activities and uses appropriate systems to meet enrollment goals and track retention activities. Provides personalized communication to prospective students and documents efforts in CRM as appropriate.

Provides personalized communication to prospective and current students and documents efforts in CRM as appropriate.
Implement UNF Online coaching model to support student admission and retention efforts.
Serves as initial point of contact to track, troubleshoot, and/or resolve student issues while directing any unresolved issues to the appropriate supervisor.
Supports admission process by participating in campaigns via CRM.
Responsible for knowledge of information related to University, College, and Program policies and procedures, as well as information related to community resources to provide students with information and guidance, assisting students in making informed decisions.
Ensures timely turnaround of services, meeting established service level agreements, unit benchmarks, customer service standards, and key performance indicators, while adhering to daily productivity metrics to ensure optimal performance.
Manage special projects, as assigned.

100

During declared campus emergencies, this position may be required to perform specific job related duties at a designated off campus location or place of residence.

This position requires either (a) Master’s degree from an acceptable accredited institution in a directly related area of specialization; (b) Bachelor’s degree from an acceptable accredited institution in a directly related area of specialization and two years of experience directly related to the job functions; or (c ) 6 years of direct experience.

n/a

Serve as initial point of contact to track, troubleshoot, and/or resolve student issues while directing any unresolved issues to the appropriate supervisor.

This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check.
The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.

None

None

04/29/2024

02/16/2024

03/08/2024

No

Brittani.Dalton@unf.edu

Erica Anga

Jacksonville

Applicants must complete an online application, as well as upload supplemental documents, at www.unfjobs.org in order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Brittani Dalton at brittani.dalton@unf.edu. Initial review of applications will begin on 2/21/2024.

https://www.unfjobs.org/postings/26763