Underwriting Rating Quality Assurance Analyst

at Guardian Life in Boise, Idaho, United States

The Underwriting Rating Quality Assurance Analyst is primarily responsible for executing quality programs that support operational risk-based auditing and customer experience service programs. The Quality Assurance Analyst will conduct audits of overall Underwriting Rating process/management, targeted rating processes, client-specific rating performance, and training performance. The Quality Assurance Analyst will work with internal business partners to provide trend/data analysis and identify recommendations for optimizations and enhancements that assist in meeting customer demands/expectations and driving continuous improvement.

This position will support multiple products, including but not necessarily limited to: Life, Voluntary Life, Short Term Disability (STD), Long Term Disability (LTD), Dental, Vision, Absence Management, Supplemental Health and Mental Wellness Products.

You are

A driven Underwriting Rating professional with a high degree of knowledge and experience supporting Group Underwriting products, experience with audit/review processes, and the ability to collaborate with internal business partners to support goals and objectives, lead change and implement new ideas.

You have

- College degree and Insurance industry experience preferred.

- 2+ years in Underwriting Rating experience - preference for multiple products, including but not necessarily limited to: Life, STD, LTD, Dental, Vision, and Supplemental Health

- Experience in audit/review processes preferred

- Experience in Intake processes desired

- Strong decision-making skills, including critical thinking and problem solving

- Strong communication and coaching skills with attention to detail

- Proficiency in Rating platforms including CPS, Salesforce, Simon, BTR, AuditWell, Tableau, a plus

- Proficient in Microsoft Excel

You will

- Conduct and deliver audits of business process to monitor adherence to all Guardian policies and procedures

- Assist with program development and redesigns based on changing business needs, new product offerings, and other updates

- Support business compliance and risk initiatives

- Partner with internal resources to provide trend/data analysis, identify recommendations for improvements and training opportunities, and assist with system enhancements/requirements

- Understand current industry trends and best practices as it relates to Underwriting Rating processes

Reporting Relationships

As an Underwriting Rating Quality Assurance Analyst, you will report to our Manager, Underwriting Quality Assurance & Compliance Team, who reports to our Leader of Underwriting Operations.

Location /Travel

The primary location for this position is flexible, with an "at home" work arrangement. Travel to Guardian offices as needed determined by the People Leader.

Salary Range

$47,230.00 - $70,840.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

+ Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

+ Dental plan

+ Vision plan

+ Health care accounts - flexible spending, health reimbursement, and health savings accounts

+ Critical illness insurance

Life and Disability Insurance

+ Company-paid Life and Disability insurance plus voluntary supplemental coverage

+ Accident insurance

Retirement and Financial

+ 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

+ Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

+ Flexible work arrangements (part in-person/part remote)

+ Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

+ Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

+ Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

+ Emotional well-being, mental health, and work/life resources powered by Spring Health

+ Wellness programs, including fitness program and equipment reimbursement

+ Child, adult, and elder back-up care support through Bright Horizons

+ Adoption assistance

+ College planning

+ Tuition reimbursement

+ Student loan assistance

+ Commuter benefits in select metropolitan areas

Justice, Equity, Diversity & Inclusion (J.E.D.I.)

+ Employee Resource Groups that advocate for inclusion and diversity

+ J.E.D.I. certification and training programs

+ Matching gifts/volunteering

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com .

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .