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To apply for this position, complete an on-line application either through the Applicant Career Section or WorkInTexas. TxDMV does not accept paper applications.
Applicants who require an accommodation for the interview process should contact Human Resources at 512.465.4043 when contacted to schedule an interview.
GENERAL JOB DESCRIPTION
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
Performs moderately complex (journey-level) consultative services and technical assistance work for the Texas Department of Motor Vehicles (TxDMV), Motor Vehicle Division (MVD). Work involves planning, developing, and implementing MVD’s Metal Plate and sticker program, researching and responding to customer inquiries regarding Metal Plates and stickers, responding to WebDealer-eTAG inquiries, maintaining plate and sticker inventory, and maintaining recordkeeping systems. Works under general supervision, with limited latitude for the use of initiative and independent judgment.
ESSENTIAL DUTIES
Interpret and apply Texas statutes and TxDMV Board rules related to Metal Plates and stickers issued to MVD license holders;
Review, process, and approve or deny metal license plate and sticker applications according established procedures and applicable Texas statutes and TxDMV Board rules;
Validate, prepare, and distribute Metal Plates and stickers and related documentation for license holders according to established procedures and applicable Texas statutes and TxDMV Board rules;
Process returned metal dealer plates, stickers, and related documents according to established procedures and applicable Texas statutes and TxDMV Board rules;
Monitor and update eLICENSING system to accurately reflect information submitted and current status of metal license plates;
Monitor WebDealer-eTAG system to address customer inquiries and data-related issues. Research technical errors; respond to all division-directed inquiries; process administrator change requests and update database records;
Monitor inventory levels for metal license plates and stickers. Coordinate with MVD purchaser to place plate and sticker orders and ensure adequate stock is maintained at TxDMV HQ and at the plates warehouse in Huntsville. Validates orders received to ensure they comply with order specifications;
Serve as point of contact for external customer inquiries related to Metal Plates and stickers issued to MVD license holders. Researches information needed for inquiry and responds to the customer;
Serve as point of contact for MVD License Specialists on issues related to Metal Plates and stickers issued to MVD license holders. Researches information requested and collaborates with Specialists to resolve any issues or to fulfill any requests;
Review, research, and resolve database errors found while processing applications or making database updates. Collaborate with TxDMV Information Technology staff to research and resolve technical problems and data related to Metal Plates and stickers;
Research and collect information for reports or other needs and assist with special projects;
Performs other job-related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of statutes, administrative rules, and agency policies related to the program area.
Skill in the use of a computer and applicable software; skill in customer service and providing accurate, timely information to internal and external customers.
Ability to gather, correlate and analyze information; ability to interpret policies and procedures; ability to communicate effectively.
Physical and/or Environmental Demands:
The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environment: Office;
Ambulatory skills, e.g. stand, walk, sit;
Hand-eye coordination and arm/hand/finger dexterity;
Ability to speak, hear, and exercise visual acuity;
Ability to transfer weights of 10 or more pounds anticipated for this position;
Driving requirements: Minimal
The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.
MINIMUM REQUIREMENTS
Education and Experience
Education: High school diploma or equivalent required. Graduation from an accredited four-year accredited college or university preferred.
Experience: Minimum three (3) years’ experience in a field related to the agency program.
Substitution Note: Experience and education may be substituted for one another on a year-for-year basis.
Licensure and/or Certification – If driving is required, must possess a valid driver license from state of residence.
ADDITIONAL INFORMATION
TRAVEL
May travel up to 5% of the time. May include overnight travel. Travels by car and possibly by plane. May require working extended hours and some evenings and weekends, as needed.
BENEFITS
The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:
QUALIFIED EMPLOYER:In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program.
REGISTRATION, CERTIFICATION AND/OR LICENSURE
A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.
Job offers and continuation of employment is contingent upon:
- Proof of education and experience listed on the application
- Eligibility to work in the United States
- Satisfactory results from a pre-employment criminal history background check and driver’s record check
- Compliance with Selective Service registration for males ages 18-25
- Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.
VETERANS
If selected for the position the following must be provided for proof of veterans’ preference:
- Veteran must provide form DD 214
- Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide.
The Texas Veterans Commission provides helpful employment information.
SUBMISSION OF APPLICATION
Your application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, veteran’s status, genetic information or protected activity. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance at 512-465-4043.
