Address
Form of workProvide a consistently high degree of customer service for all guests and visitors by driving resort vehicles (shuttle van or Trolley) to transport guests, clients, or company personnel to the surrounding areas. Provide information regarding the city, directions and attractions. Assist in other areas of the Bell/Valet department such as greeting guests and assisting with luggage as they load/unload their vehicle.
ESSENTIAL FUNCTIONS- Drive vehicle from individual or central loading area to destinations according to assigned schedule or per guest or client request.
- Assists passengers into and out of vehicle. Assist with loading and unloading baggage.
- Provides passengers with information about the local area.
- Operates radio or similar device to communicate with base station or other vehicles to report status of service.
- Cleans and services vehicle with fuel, lubricants, and accessories.
- Keeps records of trips and behavior of passengers.
Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Adhere to resort safety standards.
Perform other duties and handle projects as assigned by Manager.
Assist in maintaining high morale level in the department by displaying a positive attitude.
Be thoroughly familiar with and inform guests of resort facilities, hours of operation, and special promotions.
Perform any or all duties assigned by management.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
A valid driver's license with no infractions within seven years is required.
Must be flexible with willingness to work extra hours as needed.
Must be competent and safe driver.
Must maintain a good demeanor and must be a team player
Physical Demands
Most work tasks are performed indoors. Temperature is moderate and controlled by resort environmental systems.
Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, clients, and associates.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Must be able to see clearly at night.
Requires manual dexterity to use and operate all necessary equipment.
Must have the ability to bend, squat and lift up to 75 lbs.
Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
Must be able to bend, stoop, squat and stretch.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
QUALIFICATION STANDARDS
EducationHigh school or equivalent education required.
Experience
2 + year's Commercial Driving experience required.
Previous Hotel Experience preferred.
- Must have and maintain a clean driving record.
Licenses or Certificates
- Valid CA Commercial Driver's License (Class B) with Passenger Endorsement.
Grooming
All employees must maintain a neat, clean and well-groomed appearance per Westin/Sheraton Carlsbad's standards.
Attendance:
Regular attendance in conformance with the standards, which may be established by Westin/Sheraton Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Ownership:
This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Sheraton Carlsbad Resort & Spa's owner or operator.
