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Form of work
SalaryIn the spirit of “Making Dreams Come True” a Trolley Driver safely transports guests and customers as they tour our hometown. They occasionally will be asked to transport people for special events and other related community functions. They embody our core value of hospitality; going the extra mile to enhance our riders’ experience. They warmly welcome guests, provide assistance, and share helpful information in a friendly and efficient manner. When not driving, Trolley Drivers provide much of the support for the ‘behind the scenes’ effort that makes the customer experience look flawless by helping with the day to day front and back of the house operations. While in the driver’s seat, they work closely with their fellow tour guides, ensuring an enjoyable and safe ride for all passengers. They are a vital member of our Community Tours Team.
Part-Time position.
Salary commensurate with experience starting at $16.62 per hour.
Responsibilities:
- Drive trolleys and community vehicles in a safe manner, maintaining a safe driving record at all time.
- Maintain cleanliness of vehicle(s), both interior and exterior, throughout the day.
- Keep adequate fuel levels and notify proper entities of any maintenance needs.
- Drop off trolleys and vehicles for maintenance and repair as requested.
- Understand how to utilize maps; giving clear and accurate directions or using written directions to facilitate routes.
- Maintain a general working knowledge of The Villages’ amenities & services.
- Know the path to becoming a Villager and the appropriate people to assist along the way.
- Cultivate an inviting and friendly environment in all areas at all times; being a great team player.
- Sign up guests and residents for trolley tours, ensuring a seamless experience for all.
- Provide a welcoming door service for all who visit any of the Sales Centers; smiling and acknowledging every guest.
- Assist with stock, orders, preparation and clean-up of our refreshment stations; keeping all host working areas organized and clean.
- Reserve and monitor sales parking areas during special events to ensure parking for our sales guests and employees.
- Attend to other special duties as assigned and other various destinations and events throughout our community.
- Utilize applicable computer software programs to assist in daily operations (ex: checking email, etc.).
- Attend special meetings, educational sessions and assist leadership in ongoing training of new team members.
- Other duties as assigned - specific to a Trolley Driver(s) particular focus or department needs.
Educational/Experience Requirements:
- No educational pre-requisite.
- Must have a clear, valid Florida CDL with passenger and air brake endorsement, along with a driving record acceptable to company standards.
- Basic computer skills a plus.
- Must be able to confidently and effectively communicate with customers.
- This position requires strong interpersonal skills, enthusiasm for The Villages and all it has to offer, a desire to serve in a support role and the ability to problem solve in order to handle a variety of variables.
