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SalaryWe are seeking a Travel Manager who will manage the day-to-day travel activities for ICF staff in North America. This role reports to the Senior Manager, Travel & Events and is part of a team of travel professionals, with varying levels of experience, that are managing travel for North America-based Travelers, administering ICF travel systems and tools, and responding to internal and external requests for information and guidance.
The right candidate for the Travel Manager role will be a business–enabler and effective problem-solver with a proven track record. They will effectively collaborate across the firm, partnering closely with corporate functions and internal customers to support diverse business needs. To be successful in this role, you will demonstrate a proven ability to work independently, in teams, and cross-functionally with a geographically dispersed internal stakeholder base.
Primary Responsibilities:
- Coordinating the day-to-day activities of Travel staff in North America, Europe, and Asia related to travel management activities with an emphasis on coaching to support skill-building.
- Assist employees in planning for travel needs, provide guidance to resolve travel-related issues, and address policy questions
- Support Senior Manager in implementing long term vision and technical guidance for program travel management
- Manage policy, procedures, and resources for various stakeholder groups
- Monitor traveler behavior and market conditions, and industry best practices to recommend policy and process enhancements
- Develop key metrics and reporting; Provide analysis to identify trends, gaps, and opportunities to support enhanced business outcomes, cost efficiencies, risk mitigation, and compliance
- Manage relationships with third-party providers, such as airlines, hotels, and other service providers, supervise performance, and monitor compliance
- Serve as a functional owner for Concur Online Booking system, and a main point of contact for users needing assistance in navigating the tool
- Collaborate with Operating Groups and Corporate Business Services (CBS) teams to understand the needs of their teams and clients identify strategies to enable business
- Collaborate with internal functions such as International Operations, Health, Safety, and Security, and Risk Management to address questions and resolve issues and implement aligned practices and strategies
- Provide consultation on travel industry changes and developments, addressing impact to the travel program
- Collaborate with Events Team and internal stakeholders to optimize travel related to high-visibility company events and meetings
- Contribute to group-level projects and strategic initiatives
- Other duties as assigned
Required Qualifications:
- 7+ years of corporate travel experience, preferably in a consulting environment
- 2+ years working directly with U.S. domestic and international travel regulations, customs, and best practices.
- 2+ years of experience working with Concur or similar travel management systems.
- 2+ years of project management experience
- 5+ years of hands-on Excel experience
Preferred Qualifications:
- Bachelor’s degree or higher in a business-related field and/or equivalent training and work experience
- Proficiency with Microsoft Office applications including Word, Outlook, Excel Dashboards, and PowerPoint as well as PowerBI for data analytics.
- Detail-oriented with strong project management and organization skills
- Ability to manage multiple priorities under short tight timelines and make sound decisions in a fast past and rapidly changing environment.
- Effective communication skills, oral and written, with the ability to influence various levels of the organization and adjust style to fit audience; this includes strong presentation skills and executive presence.
- Ability to take initiative and demonstrate ownership and pride in their work to ensure the company has a successful travel program where employees engaging in the program have a seamless experience.
- Detailed oriented with excellent verbal, interpersonal and written communication skills, with the capacity to handle multiple projects simultaneously and meet tight deadlines.
- Possess a partnering mindset with a solution-focused approach to managing complex scenarios and diverse stakeholder groups at various levels.
- Ability to research, interpret, communicate, and troubleshoot issues with internal customers with a customer-service orientation.
- Effective time management skills and ability to multi-task in a time sensitive management function
- Proven leadership skills with the ability motivate, coach and lead by example.
- Strong analytical skills and the ability to make data-driven recommendations and decisions.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our
EEO & AA policy
. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email
icfcareercenter@icf.com
and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about
workplace discrimination rights
, the Pay Transparency Statement
, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:
