Spa Manager

The Skin and Wellness Centre is looking for our ideal candidate has 4-8 years of leadership experience, is a responsible, driven individual with excellent communication skills, great problem-solving quick thinking, and an ability to work independently. We are looking for someone interested in a long-term role in a stable and positive environment with tremendous opportunity for professional growth. Prior spa industry experience or membership-driven sales experience is a plus, but not a requirement for consideration.

Our goal is to provide our valued members and guests with a world-class experience, and our Spa Managers are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional! Our Spa Manager will coach and train the team to excellence, drive sales performance, and grow the business. Working with a team of department leaders, the General Manager will lead the location to achieve goals while delivering a world class client experience.

The Benefits !

· Medical Insurance with a generous monthly employer contribution and Dental Insurance.

· We offer a competitive compensation structure, salary plus a generous performance based bonus structure - earning potential is unlimited for strong sales performers!

· Professional and safe working environment

· Employee discounts

· Opportunity for professional growth - we promote from within and have opportunity available for strong performers to continue to grow their leadership careers

Key Responsibility,

· Providing excellent customer service and experiences to all clients and members through the answering of phone calls, setting appointments, greeting clients and membership sales and management.

· Oversee and manage daily operations of the Spa.

· Manage spa sales performance.

· Recruit, hire, and develop talented spa professionals

· Train, monitor, and coach performance of all sales and service staff.

· Membership education and sales - including sales goals and incentives

· Promote products and services with effective, clear communication

· Communicate with Service Provider team and maximize appointment book

· Find opportunities for grassroots marketing and local community connections to build prospect counts and brand awareness

· Administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering, etc.

Role Requirements

· Proven passion for communicating with people and providing consistent, excellent service

· Capability to work flexible hours including nights, weekends and holidays

· Excellent verbal and written communication skills

· A fast learner, with a positive attitude

· Comfortable in a fast paced high-volume environment.

· Computer proficiency; knowledge of retail/appointment booking computer systems is a plus

· A strong team player with the ability to work independently under minimal supervision

· Exceptional organizational skills including attention to detail and multi- tasking

· Critical thinking skills, including customer conflict resolution

Please send your resume with a Cover letter,

Work Remotely

• No

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Supervising Experience: 5 years (Preferred)
• Customer Service: 5 years (Preferred)

Work Location: In person